Can't activate licence key

Tobias Gronbach

• October 12, 2022 17:33

Hi,

I can't activate my pro licence. Under Settings there are only three tabs. Pleas provide help! Fyi I haven't actived white labeling (there is not even such an option in my brizy settings). Thanks!

0

• 

  KC George

  • October 13, 2022 06:16

  Hi Tobias,

  Can you please share your Brizy and Brizy Pro versions?

  

  0
• 

  Tobias Gronbach

  • October 13, 2022 10:00

  Brizy 2.4.11

  Brizy Pro 2.4.9

  0
• 

  Permanently deleted user

  • October 13, 2022 10:44
  • Edited

  Hi,

  Please update the Brizy Pro plugin to the latest version 2.4.11, then try to add the ley license.

  Best regards, Nelea

  0
• 

  Tobias Gronbach

  • October 13, 2022 10:54

  latest pro i can download is 2.4.10 for brizzy pro. I did that, nothing changed. 

  0
• 

  KC George

  • October 13, 2022 11:00

  Hi Tobias,

  Can you do a few compatibility checks?  

  1. Are you using WordPress 5.9 or above? https://jmp.sh/iqlQrFw
  2. Are you using PHP 7.4 or above https://jmp.sh/XrkFgLV
  3. Are you using a theme compatible with Brizy? Twenty Twenty One and these themes work well with Brizy https://www.brizy.io/theme-partners. Can you switch to one of these themes and see if that makes a difference? 
  4. Do you have a plugin which is incompatible with Brizy? If none of the above helps, please deactivate one plugin at a time and check if the problem persists.

  If you are not able to find a solution, please get back to us; we will help you troubleshoot

  0
• 

  Tobias Gronbach

  • October 14, 2022 09:45

  1. yes 

  2. yes

  3. yes 

  4. no other plugins 

  I use a Wordpress Multisite Installation. Is this causing problems? 

  0
• 

  KC George

  • October 14, 2022 14:17

  Hi Tobias,

  If you have the Freelancer or the Agency plan, you can use Brizy along with WordPress Multisite. The Personal plan does not support the Multisite. Please have a look at this screenshot. https://jmp.sh/KNfgKNb

  0
• 

  Tobias Gronbach

  • October 14, 2022 14:26

  I do have the freelance plan. Please can you provide me real help. I don't have the time and energy to try a thousand things that do not work. As a customer I do not feel taken seriously. 

  0
• 

  Tobias Gronbach

  • October 14, 2022 16:02

  I finally found the place to activate it. On a multisite installation you can find it here in the multisite management backend(s. picture). Maybe you should add this to your documentation. I find it is strange though. How would I activate it for each single website on a multisite network? Right now it seems that I can activate it for the whole network with one single licence. Is that true?

  1
• 

  KC George

  • October 16, 2022 04:22
  • Edited

  Hi Tobias,

  You are right; in a WordPress Multisite environment, the Brizy license is activated in the Network Admin and not in a member site. Once you activate Brizy in the Network Admin and network enabled it, all sites will be able to use Brizy.

   

  0

Please sign in to leave a comment.