Issue with images - Uncaught (in promise) preloadImage

Matteo Gazzurelli

• October 11, 2022 13:46

Hi, I'm using brizy with Astra theme on our wordpress website.
In the editor we can't see any images.
We got this error in the js console:

Uncaught (in promise) preloadImage("https://duckma.com?brizy_post=11413&brizy_block_screenshot=tuqtsrvklimxffiykeyjegevnvrykrez&t=1646401360201") onerror

We tried:

• to purge any cache (we use fcm)
• to disable any other plugins
• to make a copy of the website with no luck.

Wordpress: v6.0.2
Brizy: v2.4.10
Brizy Pro: v2.4.10

Could you please help us ?

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  Permanently deleted user

  • October 12, 2022 06:02

  Hi,

  Thank you for contacting us.

   We would like to check this problem from your dashboard. Could you please send us the wp credentials for these sites? I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the wp credentials to them? 

  Best regards, Nelea.

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  Matt  

  • December 04, 2022 06:40

  Hi,

  I am having this exact same issue with my site too. How can it be resolved?

  Thanks.

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  Permanently deleted user

  • December 04, 2022 21:11
  • Edited

  Hello,

  Thank you for contacting us.

  Could you, please, check if you are using the latest versions of Brizy Free 2.4.13 and Brizy Pro 2.4.12?

  Can you please switch the theme to any of these recommended themes https://www.brizy.io/theme-partners? Then If the error still persists please send us the URL of your website.

  Best regards, Nelea.

   

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  Matt  

  • December 05, 2022 03:44
  • Edited

  Yes, I am using the latest versions (including Brizy Pro). I have also checked my file permissions under Windows Server and everything seems to be correct as far as I can tell.

  I now have a new error

  worker fetch: Error: could not fetch https://mysite.com/?brizy_media=wp-15f8a2cc8acb7d65fe7e6f1969d6c34c.png&brizy_crop=iW%3D122%26iH%3Dany

  at https://mysite.com/wp-content/plugins/brizy/public/editor-build/250-wp/editor/js/screenshots.worker.js:1:42277

  We will need to discuss how you can check the website by private message or email. How can I PM you or send an email directly to you?

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  Permanently deleted user

  • December 05, 2022 07:17

  Hello,

  Thank you for your message!

  I will create a ticket for you and one of my colleagues will contact you as soon as possible! Please make sure to give her all the details that she will need ( cPanel and WP credentials).

  Have a nice day and best regards,

  Nelea.

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  Matt  

  • December 30, 2022 12:59

  Okay, managed to solve this myself after spending hours debugging the issue. It seemed to be related to a REST failure within Wordpress. In particular, it seemed to be caused by an incorrect mechanism for using PHP sessions via the session_start() function. Deleting the Brizy parent theme and re-installing it seemed to fix it as well as disabling any plugins which don't end the PHP session correctly and modifying their code.

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