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server error for Brizy Pro

Joseph Wong

Hi,

I was entering a setting for a new plugin, Leopard Offload, when it kept giving me the white page error, "There has been a critical error on your website. Please check your site admin email inbox for instructions.".

When I checked WP debug log in the server, I got the following:

[07-Oct-2022 22:55:36 UTC] PHP Fatal error:  Uncaught Error: Undefined class constant 'VERSION' in /home/{domain}/public_html/wp-content/plugins/brizy-pro/vendor/guzzlehttp/guzzle/src/functions.php:136
Stack trace:
#0 /home/{domain}/public_html/wp-content/plugins/leopard-wordpress-offload-media/vendor/aws/aws-sdk-php/src/Handler/GuzzleV6/GuzzleHandler.php(40): GuzzleHttp\default_user_agent()
#1 /home/{domain}/public_html/wp-content/plugins/leopard-wordpress-offload-media/vendor/aws/aws-sdk-php/src/WrappedHttpHandler.php(87): Aws\Handler\GuzzleV6\GuzzleHandler->__invoke()
#2 /home/{domain}/public_html/wp-content/plugins/leopard-wordpress-offload-media/vendor/aws/aws-sdk-php/src/ClientSideMonitoring/AbstractMonitoringMiddleware.php(126): Aws\WrappedHttpHandler->__invoke()
#3 /home/{domain}/public_html/wp-content/plugins/leopard-wordpress-offload-media/vendor/aws/aws-sdk-php/src/S3/PermanentRedirectMiddleware.php(43): Aws\ClientSideMonitoring\AbstractMonitoringMiddleware->__invoke()
#4 /home/{domain}/public_html/wp-content/plugins/l in /home/{domain}/public_html/wp-content/plugins/brizy-pro/vendor/guzzlehttp/guzzle/src/functions.php on line 136

I was able to successfully configure the same plugin on 3 other websites prior to this one. The only difference among them is that the last site (with the error) uses Brizy Pro.

Could you please tell me how to fix this?

Thanks so much!

Joseph

0

Comments

3 comments

Date Votes
  • Permanently deleted user

    Hi,

    Thank you for contacting us.

     We would like to check this problem from your dashboard. Could you please send us the wp credentials for these sites? I have created a private ticket for this request. You will receive a notification regarding this by email. Could you send us in that private message the wp credentials? 

    Best regards, Nelea.

    0
  • Joseph Wong

    Hi Nelea,

    Thanks for getting back with me. I appreciate you. 

    I never got a private ticket. Could you please send it to me again?

    The other plugin creator (Leopard WP Offload Media) told me the 500 server error was caused by the plugin and Brizy Pro having 2 different versions of Guzzle. Is there a way I can update Guzzle in the Brizy Pro plugin?

    Thanks so much. I look forward to the private ticket.

    Joseph

    0
  • Permanently deleted user

    Hi,

    I have opened the second ticket.  You will receive a notification regarding this by email. Could you send us in that private message the wp credentials? 

    Also, I checked the first ticket and my colleague asked you for the wp credentials but you didn't reply to that email. Please check your email and send us the page URL, admin username and password.

    Best regards, Nelea.

    0

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