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Why do you do updates so bad ?

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6 comments

  • KC George

    Hi Théophile

    In this video, I'm attempting to replicate the issues you're having. https://jmp.sh/pAWkd3b

    Both Brizy 2.4.9 and Brizy Pro 2.4.9 are what I use. But none of the problems you have described above can be reproduced at my end. 

    Please do these compatibility checks

    1. Are you using WordPress 5.9 or above? https://jmp.sh/iqlQrFw
    2. Are you using PHP 7.4 or above https://jmp.sh/XrkFgLV
    3. Are you using a theme compatible with Brizy? Twenty Twenty One and these themes work well with Brizy https://www.brizy.io/theme-partners
    4. Do you have a plugin which is incompatible with Brizy? If none of the above helps, please deactivate one plugin at a time and check if the problem persists.

    If you still have the above problems after confirming compatibility, kindly contact us. In order to assist you further, we will need to look at your WordPress Dashboard.

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  • Théophile Bellintani

    Hi KC George,

    Thanks for answer.

    I've seen your video. Let see mine, to understand my problems. Sorry for my poor english :)

    https://partage.captp.fr/s/KrQAmQyw7KA2mGe

    PHP version is 7.4. Theme is generatepress. Any plugin is incompatible, I think, but if you want have an access to see that by yourself, I can do that.

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  • KC George

    Hi Théophile

    These appear like an incompatibility issues. If you give me access to your project, I will try and identify the software which is  conflicting with Brizy.

    Please add me as a user to your WordPress Dashboard if you need assistance with this. My email: kc.george@brizy.io. As shown in this screenshot: https://jmp.sh/sOSGGR3, please turn on the option "Send the new user an email about their account"

    Please let me know here when you send me an invitation.

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  • KC George

    Hi Théophile

    Sorry for getting back late. Your email was lost for a week. Please do follow up here in the community.

    I have changed your theme to Twenty Twenty One. Now you can set the HTML tags for headings without changing the style.

    I have also made some changes to your events category page and events page. Please clear all server cache and check if the text color is correctly being displayed in the front end.

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  • Théophile Bellintani

    Hello George,

    Thank you to spend some time to try to resolve those issues.

    Here is a new video to show you that is not resolved :

    https://partage.captp.fr/s/krzAKH4b6SF2jzD

    Thank you to understand that it's very important to me that ACF fields can be used with '#', and not by the way you propose.

    Thank you.

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  • KC George

    Hi Théophile,

    Please have a look at this video for the procedure to add hours and minutes next to dynamic content. https://jmp.sh/8zwfTrkZ

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