Brizy got broken. No images showing on my website

Gil Eliahu

• October 05, 2022 09:53

I am not sure when exactly the issue started.

The plugin is configured to auto-update itself.

Its version is 2.4.9

 

When I go to some page I created with Brizy, I don't see any images.

Here you can see the problem:

https://windowtop.info/

 

The images' attachments exist, and I did not delete them.
I just verified it.

 

I have a pro license.

Please help

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• 

  Permanently deleted user

  • October 05, 2022 12:32

  Hello,

  I confirm this is an issue from our side. We are working on it already and I will try to have a solution as soon as possible. We are sorry for any inconvenience.

  While we take time to release a fix for this issue, if you would like to roll back to earlier Brizy versions, please follow this procedure: https://jmp.sh/SlMHWLK

  You can download the previous Brizy versions here

  • Brizy 2.4.8        :  https://jmp.sh/ek66Syo
  • Brizy Pro 2.4.8 : https://jmp.sh/ELbaLgT

  Best regards, Nelea.

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  Gil Eliahu

  • October 05, 2022 12:43

  Thank you.

  Do you know when you may fix it?

  It is okay if it will be in a maximum of 2-3 days.

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  KC George

  • October 05, 2022 13:27

  Hi Gil,

  We have a fix available for this issue. We are doing some tests. We cannot predict when we would be able to release an update with this fix. It may go beyond 2-3 days.

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  Gil Eliahu

  • October 05, 2022 13:33

  OK,

  If I deactivate and uninstall the plugin, it will not break my pages more, right?
  I am afraid that uninstalling the plugin will remove the data, so when I install the old version, I am still lost.

  Is there a simple downgrade option?

  And I see that I have "Brizy" and "Brizy Pro" that are both installed. What I should downgrade to the older version?

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  KC George

  • October 05, 2022 13:44

  Hi Gil,

  To roll back, you need to delete both Brizy and Brizy Pro. You won't have any data loss due to deleting the plugins. Nalea has included a video which explains the process for rolling back to previous versions. Please follow the procedure in the video.

  Her reply also has the ZIP files you need to roll back to previous versions.

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  Gil Eliahu

  • October 05, 2022 14:06

  Thank you.

  I had to disable auto-update to make it work.

  For now, I only installed "Brizy" without "Brizy Pro" since I am not editing anything yet, and it works

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