Unable to Select Media from Media Library

Albert B G Tay

• September 29, 2022 09:06

Hi There

This was never an issue: I can no longer select and post images from the library. The interface has gone html? 

https://www.loom.com/share/1906439298324c6887a75c95b74ffe87

Thanks

Albert

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  Permanently deleted user

  • September 29, 2022 12:28
  • Edited

  Hi,

  Thank you for contacting us.

  Please make sure that you are using the latest Brizy plugin versions, which are 2.4.8 for Brizy free and 2.4.8 for Brizy Pro. Try to fully reinstall plugins (deactivate, remove, install again) Clear the website cache and check your page again.

  Do you have the same problem if you disable all your external plugins? Does the media work without Brizy? In a standard WordPress post for example?

  Best regards, Nelea.

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  Albert B G Tay

  • September 29, 2022 13:05

  Hi Nelea

  This is the 105th page I'm building on this website; the 3rd year working on this site.

  Yes, to all your basic questions. This issue just happened for the first time.

  Albert

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  Permanently deleted user

  • September 29, 2022 13:10

  Hi Albert,

  In this case, I will open a private ticket and one of my colleagues will check this issue.  Could you please send us the wp credentials for these sites? I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the wp credentials to them? 

  Regards, Nelea.

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