Skip to main content

Wordpress site Breakdown after updating plugins

Francis Ng
Wordpress site Breakdown after updating the latest update. Please help urgently. Thanks.
0

Comments

24 comments

Date Votes
  • Permanently deleted user

    Hi,

    What error do you have excalty? Also, could you please temporarily deactivate all external plugins (except Brizy Free, Brizy Pro ) and activate a WordPress default theme? Do you have the same problem? Could you please send us the URL link to a post to check this issue?

    Best regards, Nelea.

    0
  • Darren Nicholls

    Hi, we're getting the same issue. Site runs fine once Brizy is disabled. This from the error log:

     

    error_log ( ASCII text ) 

    [28-Sep-2022 12:01:37 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function wc_get_page_id() in /home/mkconversionsfre/public_html/wp-content/plugins/brizy/admin/rules/manager.php:22
Stack trace:
#0 /home/mkconversionsfre/public_html/wp-content/plugins/brizy/admin/templates.php(363): Brizy_Admin_Rules_Manager::getCurrentPageGroupAndType()
#1 /home/mkconversionsfre/public_html/wp-content/plugins/brizy/admin/membership/membership.php(28): Brizy_Admin_Templates->getTemplateForCurrentPage()
#2 /home/mkconversionsfre/public_html/wp-includes/class-wp-hook.php(307): Brizy_Admin_Membership_Membership->admin_bar_init('')
#3 /home/mkconversionsfre/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#4 /home/mkconversionsfre/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /home/mkconversionsfre/public_html/wp-includes/class-wp-admin-bar.php(86): do_action('admin_bar_init')
#6 /home/mkconversionsfre/public_html/wp-includes/admin-bar.php(49): WP_Admin_Bar->initialize()
#7 /home/mkconversionsfre/public_h in /home/mkconversionsfre/public_html/wp-content/plugins/brizy/admin/rules/manager.php on line 22
[28-Sep-2022 12:02:58 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function wc_get_page_id() in /home/mkconversionsfre/public_html/wp-content/plugins/brizy/admin/rules/manager.php:22
Stack trace:
#0 /home/mkconversionsfre/public_html/wp-content/plugins/brizy/admin/templates.php(363): Brizy_Admin_Rules_Manager::getCurrentPageGroupAndType()
#1 /home/mkconversionsfre/public_html/wp-content/plugins/brizy/admin/membership/membership.php(28): Brizy_Admin_Templates->getTemplateForCurrentPage()
#2 /home/mkconversionsfre/public_html/wp-includes/class-wp-hook.php(307): Brizy_Admin_Membership_Membership->admin_bar_init('')
#3 /home/mkconversionsfre/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#4 /home/mkconversionsfre/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /home/mkconversionsfre/public_html/wp-includes/class-wp-admin-bar.php(86): do_action('admin_bar_init')
#6 /home/mkconversionsfre/public_html/wp-includes/admin-bar.php(49): WP_Admin_Bar->initialize()
#7 /home/mkconversionsfre/public_h in /home/mkconversionsfre/public_html/wp-content/plugins/brizy/admin/rules/manager.php on line 22
    0
  • Miroslav Novotny
    • Edited

    I have the same problem with a new installation

    Brizy 2.4.7

    Brizy pro 2.4.8

    Fatal error: Uncaught Error: Call to undefined function wc_get_page_id() in /home/superweby/web/superweby.cz/public_html/pekarstvi/wp-content/plugins/brizy/admin/rules/manager.php:22 Stack trace: #0 /home/superweby/web/superweby.cz/public_html/pekarstvi/wp-content/plugins/brizy/admin/templates.php(363): Brizy_Admin_Rules_Manager::getCurrentPageGroupAndType() #1 /home/superweby/web/superweby.cz/public_html/pekarstvi/wp-content/plugins/brizy/admin/templates.php(446): Brizy_Admin_Templates->getTemplateForCurrentPage() #2 /home/superweby/web/superweby.cz/public_html/pekarstvi/wp-includes/class-wp-hook.php(307): Brizy_Admin_Templates->templateFrontEnd() #3 /home/superweby/web/superweby.cz/public_html/pekarstvi/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #4 /home/superweby/web/superweby.cz/public_html/pekarstvi/wp-includes/plugin.php(524): WP_Hook->do_action() #5 /home/superweby/web/superweby.cz/public_html/pekarstvi/wp-includes/class-wp.php(787): do_action_ref_array() #6 /home/superweby/web/superweby.cz/public_html/pekarstvi/wp-includes/functions.php(1330): WP->main() #7 /home/superweby/web/superweby.cz/public_html/pekarstvi/wp-blog-header.php(16): wp() #8 /home/superweby/web/superweby.cz/public_html/pekarstvi/index.php(17): require('...') #9 {main} thrown in /home/superweby/web/superweby.cz/public_html/pekarstvi/wp-content/plugins/brizy/admin/rules/manager.php on line 22

    0
  • KC George

    Hi Francis,

    Can you please specify the URL where you are facing this issue? If you still have the error, please give us access to your WordPress Dashboard so that we can check.

    Please add me as a user to your WordPress Dashboard if you need assistance with this. My email: kc.george@brizy.io. As shown in this screenshot: https://jmp.sh/sOSGGR3, please turn on the option "Send the new user an email about their account"

    Please let me know here when you send me an invitation.

    0
  • KC George

    Hi Miroslav,

    When accessing the URL https://superweby.cz/ I see this. Do you still have the error?

     

    0
  • Théophile Bellintani

    I've the same problem : When we're connected as admin, we can't see the website :

    0
  • KC George

    Hi Darren,

    Can you please specify your URL so that we can check?

    0
  • Darren Nicholls

    Hi KC,

     

    Please see https://www.mkconversions.freshhq.co.uk/. Where we get the following error message:

    There has been a critical error on this website.

    0
  • KC George

    Hi Théophile,

    Please mention your URL. If you still have the error, we would like to check it from your WordPress Dashboard. 

    Please add me as a user to your WordPress Dashboard if you need assistance with this. My email: kc.george@brizy.io. As shown in this screenshot: https://jmp.sh/sOSGGR3, please turn on the option "Send the new user an email about their account"

    Please let me know here when you send me an invitation.

    0
  • KC George

    Hi Darren,

    When accessing https://www.mkconversions.freshhq.co.uk/, I see this page. How do I reproduce the error?

    0
  • Théophile Bellintani

    @KC George : the error is only when you are connected as admin. See `/wp-content/plugins/brizy/admin/rules/manager.php` To understand that.

    0
  • Théophile Bellintani

    I think you just have to test it on your test website, and you'll got the same thing as all of us... It's not a partial issue !

     

    0
  • KC George

    Hi Théophile,

    Can you please give us access to your WordPress Dashboard so that we can look into it?

    0
  • KC George
    • Edited

    Hi All

    I have updated Brizy and Brizy Pro to the latest versions and I am unable to reproduce the error at my end.

    Please see this video for my test https://jmp.sh/v4aQWC8

    0
  • Théophile Bellintani

    Perfect, and now, on your website, just go on the home page, just to see you published site version.

    0
  • Darren Nicholls

    Hi KC,

    I logged out and it works find. Only when logged in can I replicate the error.

    How do I get login details over to you?

    Thanks,

    Darren

    0
  • Théophile Bellintani

    The problem is, when you're connected, that we can't see the home page correctly. Yes, dashboard is working, yes, for visitors, website is working. But website for admin, not.

    0
  • KC George

    Hi All

    We have received a user's WordPress Credentials and we are able to replicate the issue.. Once we find a fix, we will release an update soon. When you update to the latest version, this issue will be resolved.   

    0
  • Miroslav Novotny

    Hi George,

    main domain (superweby.cz) is ok. This problem is in the subdomain.

    https://superweby.cz/pekarstvi/

    thank you.

    0
  • KC George

    Hi All

    Brizy 2.4.8, a new version, has been released. To fix the error "There has been a critical error on this website", please update to this version. You will able to view the Brizy pages in preview after updating.

    1
  • Théophile Bellintani

    Thanks, all is fine now.

    Good job !

    0
  • Christopher Grainger

    Just encountered the same, please can you email registered users next time anything this serious happens again. Nearly 50 websites killed by the earlier update, only found out via Uptime Monitor.

    0
  • Francis Ng

    Hi George. Is it okay to update this now after I have updated brizy pro first? currently, header images and missing from those brizy created pages and i can't update the pages.

    0
  • KC George

    Hi Francis Ng,

    Please try this.

    1. Deactivate Brizy Pro
    2. Update Brizy to the latest version
    3. Activate Brizy Pro.
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

Ask a Question