Brizy Wordpress - Mobile menu/buttons not working

Trevor Robinson

• September 18, 2022 17:46

My menu header works on desktop but when I try on mobile, it's visual but not clickable.  I've try disabling all other plugins and purging the cache but it still isn't working.  Any advice?

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  Permanently deleted user

  • September 19, 2022 09:09

  Hello Trevor,

  Thank you for contacting us.

  Could you confirm that you are using the latest versions of Brizy Free 2.4.6 and Brizy Pro 2.4.7? Also, could you please send us the URL of the page you found this inconvenience?

  Best regards, Nelea.

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  Trevor Robinson

  • September 19, 2022 14:11

  Hi,
  
  Yes, I'm currently running both of those latest versions.  The site in question is www.tlrhospitality.com.
  
  Any insight is appreciated.
  
  Trevor

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  KC George

  • September 20, 2022 07:02

  Hi Trevor,

  Can you please deactivate the plugin WP Dummy Content Generator and check if the problem persists?

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  Trevor Robinson

  • September 20, 2022 19:48

  Hi,
  
  I've disabled WP Dummy Content but the issue still persists.

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  KC George

  • September 21, 2022 08:32

  Hi Trevor,

  You have many 404 errors on your site now. Please have a look at this screenshot https://jmp.sh/DVuwiHq

  Blocksy, the Block Editor and Brizy CSS files are missing on your server. The hamburger icon not working could be related to the missing files. Could you take the help of Dreamhost Support to check why you have so many 404 errors on your page?

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  Trevor Robinson

  • September 21, 2022 15:14

  Hi,
  
  I spoke with DreamHost.  They informed me the issues are not due to hosting but an issue in the theme coding.  Please see their response below:
  
  

  Rafael M

  thanks for waiting, it does not have to do with the hosting, so their assessment is incorrect, it's got to do with something not properly coded in the theme, apparently the easy would be easy enough, but I'm not a developer, but the code needs to be edited on their end or they need you to provide you with the instructions on how to go about it, for example here a fix that, I think, could work on your case, but I'd check with them instead before proceeding -> https://www.youtube.com/watch?v=HkaJL07NCP8

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  KC George

  • September 21, 2022 16:53

  Hi Trevor,

  To help you further we will need to access to your WordPress Dashboard. If you need help with this, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/sOSGGR3

  Once you have sent me an invitation, please let me know here.

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  Trevor Robinson

  • September 21, 2022 20:35

  Hi KC,
  
  
  I've added you as a user and sent the link over to your email acconut from Wordpress.

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  KC George

  • September 22, 2022 09:59

  Hi Trevor,

  Please look at this screenshot. https://jmp.sh/dSJG6LF The message of the error is  

  Refused to load plugin data from '' because it violates the following Content Security Policy directive: "object-src 'none'

  This indicates that your hosting server's security system is preventing Brizy from loading its files. Brizy violating its Content Security Policy is cited as the reason.

  Please log into your DreamHost account and check to see whether your account has security systems enabled. Turn off the security systems one by one, then see if the hamburger menu functions properly. If it does, try to relax the security restrictions to allow the hamburger menu while still enabling the security mechanism.

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