critical error message

Kathy Bower

• September 17, 2022 03:08

I installed the Brizy basic and Pro and activated a license.   I then created a page, changed the title, updated and then clicked publish.  It popped up "Critical Error".  It mentioned something about WP.  I am totally updated right now.  THere should be no conflicts.   However the theme used right now is called "Highend" and is a free theme from WP.   I got a message in my inbox saying the Brizy plugin was having problems and my "Highend" theme was conflicting.

I used Brizy to create a different website and it worked out great.   Why won't it work on this site??  
Thank you.  

K Bower

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  Permanently deleted user

  • September 17, 2022 09:51

  Hi,

  Thank you for contacting us.

  I have installed the Highend theme and everything is working well in my project, no error occurred.

  Could you, please, check if you are using the latest versions of Brizy Free 2.4.5 and Brizy Pro 2.4.6?

  Could you please temporarily deactivate all external plugins (except Brizy Free, and Brizy Pro) and check if the problem still occurs? To identify which plugin is faulty, reactivate them one by one until the error reoccurs.

  Best regards, Nelea.

   

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  Kathy Bower

  • September 19, 2022 06:27

  Hello Thank you for responding so quickly. I updated the Brizy plugin(s). All other plugins were deactivated. The message is still the same --- critical error. It seems that the Brizy plugin(s) must be the faulty ones??? I cannot test each plugin if I cannot first arrive at a functioning level to show when it malfunctions. Do you have any suggestions? Thank you K  SPAM"

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  Kathy Bower

  • September 19, 2022 06:30

  I've worked all morning with my JustHost/BlueHost folks. We've narrowed down the issue---it's with Brizy Pro. Brizy standard works fine. BrizyPro is broken. I'm using the most updated version. Please advise. THanks K On Sat, Sep 17, 2022 at 5:15 AM Kathy wrote: Hello Thank you for responding so quickly. I updated the Brizy plugin(s). All other plugins were deactivated. The message is still the same --- critical error. It seems that the Brizy plugin(s) must be the faulty ones??? I cannot test each plugin if I cannot first arrive at a functioning level to show when it malfunctions. Do you have any suggestions? Thank you K  SPAM"

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  Permanently deleted user

  • September 19, 2022 06:49

  Hi Kathy,

   We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  P.S. please do not reply to the notification email noreply@rizy.zendesk.com. The email will be received as spam and they will not be posted here.

  Best regards, Nelea.

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