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Brizy builder not opening properly from wordpress

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7 comments

  • Momsad Khan

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  • Momsad Khan

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  • Momsad Khan

    The above screenshots show that I am using the most updated plugins (hopefully), and when I try to open the page with Bruzy Edit, it just leads to a page where I can do nothing as shown above, and the page is not as it is designed.

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  • Nelea

    Hi,

    Thank you for contacting us. 

    Could you please temporarily deactivate all external plugins (except Brizy Free, and Brizy Pro) and check if the problem still occurs? To identify which plugin is faulty, reactivate them one by one until the error reoccurs.

    Then could you please change the theme to a default - Twenty Twenty-One theme?  

    Let us know if all is working fine. Thank you!

    Best regards, Nelea.

     

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  • Momsad Khan

    Hello!

     

    Thanks for your response. I actually saw that there was a new version to update to, so i have updated both free and pro plugins.

    I do not have any other plugins on my WP at the moment. Only Brizy free and Brizy Pro.

    Now it is actually going to Brizy when i click on edit with Brizy, however, it is showing me the loading screen forever and doesn't move past it.

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  • Natalia Chitoroaga

    Hello,

    Thank you for your reply.

    I created a private ticket for this issue. Please, reply to our email with your Wordpress credentials and I will inspect this issue immediately.

     

    Thank you,

    Regards, Natalia 

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  • Natalia Chitoroaga

    Update: we've fixed this loading issue by re-installing the wordpress version. 

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