Brizy builder not opening properly from wordpress
Completed
Hello!
My Brizy site that was built with Brizy Builder on created on a Brizy page through wordpress now looks very different. Additionally, when i try to "Edit with Brizy" or create a new page and edit the page with Brizy builder through wordpress, the Brizy Builder doesn't even attempt to load, just leads me to the same page which is my website but in the changed form that it opens in.
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The above screenshots show that I am using the most updated plugins (hopefully), and when I try to open the page with Bruzy Edit, it just leads to a page where I can do nothing as shown above, and the page is not as it is designed.
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Hi,
Thank you for contacting us.
Could you please temporarily deactivate all external plugins (except Brizy Free, and Brizy Pro) and check if the problem still occurs? To identify which plugin is faulty, reactivate them one by one until the error reoccurs.
Then could you please change the theme to a default - Twenty Twenty-One theme?
Let us know if all is working fine. Thank you!
Best regards, Nelea.
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Hello!
Thanks for your response. I actually saw that there was a new version to update to, so i have updated both free and pro plugins.
I do not have any other plugins on my WP at the moment. Only Brizy free and Brizy Pro.
Now it is actually going to Brizy when i click on edit with Brizy, however, it is showing me the loading screen forever and doesn't move past it.
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Hello,
Thank you for your reply.
I created a private ticket for this issue. Please, reply to our email with your Wordpress credentials and I will inspect this issue immediately.
Thank you,
Regards, Natalia
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Update: we've fixed this loading issue by re-installing the wordpress version.
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