account cancellation

Tim Dutcher

• September 16, 2022 09:47

Auto-renewal is not turned on and I did not authorize the renewal of my account! Please cancel my subscription ASAP and refund my $99.00.  Regards, Tim Dutcher

(Payment Reference: 28811819-29406509)

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  Permanently deleted user

  • September 16, 2022 11:20

  Hi Tim,

  Thank you for contacting us.

  You had 2 subscriptions, the first subscription was ON and the second was OFF. Please see this screenshot from your dashboard. Also, the payment cannot be processed if the subscription is OFF. Now we have canceled the second subscription, also we have refunded the money for the last payment.  Your money should return to your account in 1-3 days (depending on your bank).

  Best regards, Nelea.

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  Tim Dutcher

  • September 17, 2022 09:05

  Great, thank you. Regards, Tim 

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