your price plan is not allowed third party domains
I have three custom domains with my appsumo plan. Trying to add the third custom domain and getting this message --> your price plan is not allowed third party domains
Please help. Thank you!
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Hi,
Thank you for contacting us.
We have checked your account and you can publish the third-party domains, everything is working well. Are you working in your account or are you invited to another project in a free account? Because, if you are working in a free account, you cannot use your pro options from your account. Can you send us a video recording of your issue?
Best regards, Nelea.
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Hello,
Working in my account. And where can I send the video recording? Can you tell me an email address?
I don't want to publish here.0 -
Sorry for the late response. Yes, I'm working in my account. Here is the video recording of the issue. https://storyxpress.co/video/l9k0jb4lcvi6f08mo Please let me know. Thanks. SPAM"
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Hello,
Sorry for the late reply, support is limited on weekends.
It was a bug in our system regarding the appsumo-hosted websites. At this moment, the domain can be added to the Brizy project - https://jmp.sh/vygRKntC please continue with the CNAME and A record configuration process.
Please check also these two articles and make sure you will add the correct records:
A: https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-
CNAME: Could you please, check this article and follow all these steps to set up the A record?
P.S. please do not reply to the notification email noreply@rizy.zendesk.com. The email will be received as spam and they will not be posted here.
Best regards, Nelea.
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