Cancel subscription and refund

Chris C

• September 01, 2022 10:23

Hi 

I refer to Order Number / Receipt: #28365284-28583305

I have just been charged on 31 Aug 2022 despite my account indicating that auto-renewal has been turned off. 

1. pls cancel my subscription with immediate effect and that I will not be charged again. 

2. I would like the immediate full refund for the unauthorised charge of US$52.43. 

 

 

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  Permanently deleted user

  • September 01, 2022 11:42

  Hi,

  Thank you for contacting us.

  In Brizy builder there is no unauthorized charge, if you cancel your subscription then you will not be charged next month.

  In your case, the problem is that you had 2 separate subscriptions, for the first one the renewal was OFF (date 02/25/21), and for the second the renewal was ON. You can see this information here.

  So, you did cancel the subscription for the first plan. Then you bought another plan and you did not cancel the subscription for the new plan. You need to cancel the subscription for each separate plan.

  At the moment, we canceled the subscription for the second plan. Also, we have processed the refund for this payment  #28365284-28583305.   I can, therefore, confirm that you will receive the refund within 1-3 working days.

  Best regards, Nelea.

   

   

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  Chris C

  • September 02, 2022 10:22

  Hi Nelea,

  Thank you for your response. We will await the refund.

  Chris 

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