Latest Brizy Updates 2.4.4 or 2.4.5 Causing Error Message to disable the Website
On many of the sites I host for clients, when updating Brizy (not pro) an error disables the plugin. I was able to go download version 2.4.4 from another site what was updated to get the site showing correctly once again.
This has now happened on many sites. Sometimes the plugin updates just fine, other times it causes an error, completely removing the plugin from showing. This wasn't an issue before with the plugins currently installed in WordPress.
Latest site this happened on:
https://rocketsavings.net/
WORDPRESS
Version - 6.0.2
ACTIVE THEME
Name - Page Builder Framework (page-builder-framework)
Version - 2.10
Author - David Vongries
Author website - https://mapsteps.com
Parent theme - None
Theme features - core-block-patterns, block-templates, widgets-block-editor, custom-logo, custom-background, title-tag, post-thumbnails, automatic-feed-links, html5, customize-selective-refresh-widgets, menus, editor-styles, align-wide, header-footer-elementor, widgets
Theme directory location - /home/rocketsavings/domains/rocketsavings.net/public_html/wp-content/themes/page-builder-framework
Auto-updates - Disabled
SERVER
Server architecture - Linux 4.18.0-372.16.1.lve.el8.x86_64 x86_64
Web server - LiteSpeed
PHP version - 7.4.30 (Supports 64bit values)
PHP SAPI - litespeed
PHP max input variables - 1000
PHP time limit - 360
PHP memory limit - 512M
Max input time - 1000
Upload max filesize - 64M
PHP post max size - 64M
cURL version - 7.71.0 OpenSSL/1.1.1p
Is SUHOSIN installed? - No
Is the Imagick library available? - No
Are pretty permalinks supported? - Yes
ACTIVE PLUGINS (12)
All in One SEO - Version 4.2.4 by All in One SEO Team | Auto-updates disabled
Backup Migration - Version 1.2.2 by Migrate | Auto-updates disabled
Backup Migration Pro - Version 1.2.2 by Migrate | Auto-updates disabled
Blackhole for Bad Bots - Version 3.3.3 by Jeff Starr | Auto-updates disabled
Brizy - Version 2.4.4 by Brizy.io (Latest version: 2.4.5) | Auto-updates disabled
Brizy Pro - Version 2.4.5 by Brizy.io | Auto-updates disabled
Hide My WP Ghost - Version 6.0.23 by WPPlugins | Auto-updates disabled
LiteSpeed Cache - Version 5.2 by LiteSpeed Technologies | Auto-updates disabled
Matomo Analytics - Ethical Stats. Powerful Insights. - Version 4.11.0 by Matomo | Auto-updates disabled
Page Builder Framework Premium Addon - Version 2.9 by David Vongries (Latest version: 2.9.0.1) | Auto-updates disabled
Redirect 404 Error Page to Homepage or Custom Page - Version 1.8.4 by Alan Fuller | Auto-updates disabled
WP Mail SMTP - Version 3.5.2 by WPForms | Auto-updates disabled
DATABASE
Extension - mysqli
Server version - 10.4.25-MariaDB-cll-lve
Client version - mysqlnd 7.4.30
Database username - rocketsavings_w314
Database host - localhost
Database name - rocketsavings_w314
Table prefix - wphr_
Database charset - utf8mb4
Database collation - utf8mb4_unicode_ci
Max allowed packet size - 67108864
Max connections number - 250
Thank you
Michael Wallace
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Are you running a cache plugin? LiteSpeed
Have you turned it off yet and force refreshed your browser cache? YES
Are you running a nginx cache? NO
Can you roll back to a working version? If needed
What did you do that cased the issue? Updating Brizy
Is the issue repeatable? Yes. Different browsers on different computers
0 -
Hi Michael,
We are sorry for this trouble. Thank you for all the details you have included. Can I ask you few more questions?
- What is the error message you receive when trying to update Brizy?
- If you deactivate and delete both Brizy and Brizy Pro and install Brizy from the WordPress plugin repository, download the latest Brizy Pro from your https://brizy.io account and upload it, would it work?
- Have you migrated your website from another host recently?
We may need access to your WordPress Dashboard to investigate this further.
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