WP -> Account Sync Issue

A G

• August 29, 2022 07:21

I'm trying to sync a block from my Wordpress setup to my Brizy account (it's another account, white labeled).

All plugins are updated, I'm logged into the correct account, white label settings are default - but it's still not syncing.

I can see the blocks in my account on Wordpress - but not when logged into my whitelabel/Brizy cloud site.

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  Permanently deleted user

  • August 29, 2022 08:14

  Hi AG

  Thank you for contacting us.

  Could you please confirm that you followed all the steps from this video regarding how to connect to the Brizy account and sync blocks and layouts?
  Also, if you temporarily deactivate all external plugins and activate a WP default theme, does this problem continue to appear?

  Also, can you sign out of the Wordpress Brizy saved account and logged back in?

   If you activated the white label option, could you please deactivate it? Here you can find how to do this. Then Sync the block and try again.

  Best regards, Nelea.

   

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