"Something went wrong" error
Hi,
I suddenly got this error when I tried to edit a Page with Brizy from WordPress, I have the latest versions of Brizy Free and Brizy Pro, cleared cache and delete cookies, but nothing worked.
I hope you can help me as soon as possible.
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Hi,
Thank you for contacting us.
We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?
Best regards, Nelea.
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I also am having this message - can someone help without having to give my credentials to our WP site?
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Hi Melanie,
This error indicates that a software system in your hosting server environment is interfering with Brizy development. To fix this issue, please sign in to your hosting account and check if you have any systems like these are enabled. Please disable it temporarily and see if this error would go away.
- Security
- Firewall
- Malware Protection
- DDOS
If this works, keep the specific system disabled during Brizy development and enable it when you are done with development.
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I have 3 other sites that use Brizy and they are not having any problems. So I do not think it’s the items you mentioned. Melanie
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Hello Melanie
Would you be willing to conduct these tests and get back to us even though you don't think they could be potential causes?
- What DDOS, malware protection, security, and firewall mechanisms are activated on your account?
- Do you encounter the "Something went wrong" message while modifying a Brizy page as you disable each of these systems one at a time?
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