Imagine

Walter Mazzacani

• August 23, 2022 08:11

I can't insert image I can't see the media folder
if i use gutenberg it works instead
Thanks

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  KC George

  • August 23, 2022 08:36

  Hi Walter,

  Can you please check few possible compatibility issues?  

  1. Are you using WordPress 5.9 or above? https://jmp.sh/iqlQrFw
  2. Are you using PHP 7.4 or above https://jmp.sh/XrkFgLV
  3. Are you using a theme compatible with Brizy? Twenty Twenty One and these themes work well with Brizy https://www.brizy.io/theme-partners
  4. Do you have a plugin which is incompatible with Brizy? If none of the above helps, please deactivate one plugin at a time and check if the problem persits.

  If you are not able to find a solution, please get back to us; we will help you troubleshoot

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  Walter Mazzacani

  • August 23, 2022 08:54

  Thanks George I solved the problem it was the Iubenda plugin blocking

   

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  KC George

  • August 23, 2022 09:06
  • Edited

  Hi Walter,

  A specific setting in iubenda normally causes a conflict with Brizy. Under Iubenda - Cookie Solutions - Configure - Plugin Settings please disable the option "Automatically block scripts detected by the plugin" See this screenshot. https://jmp.sh/soiTjXI You may be able to continue to use the plugin along with Brizy once you disable this option.

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