Domain
Hello dear support,
i just bought package and trying to publish my website on my own domain but i cant do that because is transferring me to pricing list and i am logout there automatically
Why i still cant put my own domain and have this situation if i paid already?
Thank you
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Hi Nadejda,
Thank you for contacting us.
I notice that you have purchased the Personal Plan for Brizy Worpress, perhaps you need the plan for Brizy Cloud? You can buy a new plan for Brizy Cloud then we will refund the plan for Brizy Wordpress.
Please advice.
Best regards, Nelea.
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Oh... okay. Will you refund amount what i paid for Brizy Wordpress?
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Hi,
We can process the refund first, then you can purchase a new plan. Please tell us how it is more convenient for you. The issue is that the department that can process the refund is not working now, they will work tomorrow. If you need the Pro Plan for Brizy Cloud today then you can purchase it now. Should we process the refund tomorrow?
Best regards, Nelea.
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Yes please
Lets do it tomorrow
I would like to process the refund and then i buy Pro Plan for Brizy Cloud.
Is it possible?
I made a mistake..i didnt understand that need to buy Cloud not Wordpress..
Best Regards,Nadejda
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Hi again,
I like to understand what I actually need before we proceed. I already have my website, it is hosted at pair.com.
I just wanted to use breezy for editing and working on my website. What is the cloud plan? Can you please explain?
Regards
Nadejda
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Hi Nadejda,
If you are trying to edit your WordPress website with Brizy, you have bought the right plan from us. You don't need to change the plan.
Can you please confirm if you have activated your Brizy Pro by adding a license? Here is the procedure https://youtu.be/cNknGr8JH6Y
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Hello, i did everything but i still cant put my custom domain.
In my wordpress is not showing me what i did in Brizy.
If I go directly on my website with "mywebsitename.com" - i dont see what i did in Brizy.
So what i have to do?
I cant put my custom domain in BrizyCloud because is sending me to pricing page..
Please help me
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Hi Nadejda,
We need to look at your project to help you further. If you need help with this, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/sOSGGR3
Once you have sent me an invitation, please let me know here. Please also tell me which page you have edited with Brizy so that I can check that page
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Done!
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Its in Pages - Brizy #143
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Hi Nadejda,
Can you please check the role you have assigned to me?
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What role should i put?
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Hi Nadejda,
To troubleshoot the cause, Administrator role would be ideal.
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I did
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Hi Nadejda,
I looked at your page http://manaraphotographer.com/brizy-143/. The page loads fine at my end. Please see the screenshot here https://jmp.sh/ysII7fF
Please check the URL from your browser Incognito (private) window.
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Hello again,
I know and i saw this but if i am going to my website manaraphotography.com - there is nothing and what i created here in Brizy is not showing on my website
What i have to do ?
I want person type my website name and see your Brizy design on my domain
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Hi Nadejda,
In your WordPress Dashboard under Settings - Reading, you can set the Brizy page as your homepage. Please see the screenshot. https://jmp.sh/UJ0AJTD
I have done this for you. Please check http://manaraphotographer.com/
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WOOOW! Thank you soooo much ! I am very very happy =)))))
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