Contact Form issue

Amit Khandelwal

• August 16, 2022 03:02

Dear team,

I'm facing issue with contact form email setting. Its continue showing loading icon.

 

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  K C George

  • August 16, 2022 07:03

  Hi Amit,

  Can you please specify your Brizy Cloud website URL so that we can check. Please mention your brizy.site address or your custom domain. 

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  Will Murphy

  • March 26, 2024 18:55

  I am having the same problem.  My custom domain is ellelogisticscompany.com

  Thanks.

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  K C George

  • March 27, 2024 06:07

  Hi Will,

  I've fixed the problem with your form at https://www.ellelogisticscompany.com/contact-us Kindly set up the email notification for the form once more.

  Please duplicate the form, remove the original form and reconfigure the email notification if this occurs again.

  

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  Will Murphy

  • March 27, 2024 17:28
  • Edited

  Thank you @KC George that resolved the issue.  Can you provide a brief explanation for future reference? 

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  K C George

  • March 28, 2024 07:31

  Hi Will,

  Like I have mentioned above, if this happens again, kindly follow these steps

  • Duplicate the form by clicking on the 'Duplicate' icon at the top right corner of the form
  • Delete the original form
  • Reconfigure the email notification in the duplicated form

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