Brizy edit problems

Terra Sacrae Srl

• August 08, 2022 08:53
• Edited

I have a problem with edit. 
I have the last version of brizy
When I copy something from notepad the space and paragraph marks disapear.
The text isn't copied properly.
But friday ... everything works properly. Today ... no. No update since friday... 
What is going on?

0

• 

  KC George

  • August 08, 2022 09:33

  Hi Terra,

  Please have a look at this video to see what is expected to happen when you paste some text from Notepad into Brizy. https://jmp.sh/ZWlRKYR

  Can you do few compatibility checks?

  1. Are you using WordPress 5.9 or above? https://jmp.sh/iqlQrFw
  2. Are you using PHP 7.4 or above https://jmp.sh/XrkFgLV
  3. Are you using a theme compatible with Brizy? Twenty Twenty One and these themes work well with Brizy https://www.brizy.io/theme-partners
  4. Do you have a plugin which is incompatible with Brizy? If none of the above helps, please deactivate one plugin at a time and check if the problem persists.

  If you are not able to find a solution, please get back to us; we will help you troubleshoot

  0
• 

  Terra Sacrae Srl

  • August 08, 2022 09:50

  1. yes
  2. yes
  3. Blocksy
  4. No

  0
• 

  KC George

  • August 08, 2022 11:09

  Hi Terra,

  To help you further, we would like to take a look at your WordPress Dashboard. 

  If you need help with this, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/sOSGGR3

  Once you have sent me an invitation, please let me know here.

  0
• 

  Terra Sacrae Srl

  • August 08, 2022 16:46

  Done

  0
• 

  KC George

  • August 09, 2022 07:16
  • Edited

  Hi Terra,

  I have taken a look at your WordPress Dashboard and could not get to the cause for the issue you are facing with pasting plain text into the Text element.

  I would like to escalate this issue to the next level for further troubleshooting. I am creating a private ticket. 
  You will receive and email from support@brizy.io and we will keep in touch through email.

  0
• 

  Terra Sacrae Srl

  • August 09, 2022 08:22
  • Edited

  ok. I have the same problem with other sites too .... 
  Did you try to change the theme?

  0
• 

  KC George

  • August 09, 2022 09:39

  Hi Terra,

  I could paste unformatted text earlier, however when I tried pasting plain text today, it did not work. I wonder if this is a bug. We will get back to you on this through email.

  You can paste formatted content with Brizy though. Feel free to follow the procedure in this video. https://jmp.sh/H92zf3Y

  0
• 

  Terra Sacrae Srl

  • August 09, 2022 10:47

  Yes, I know. But doesn't help me. I already have the content in notepad and if I want to change to formatted text I'm working twice for the same job 

  0
• 

  KC George

  • August 09, 2022 11:16
  • Edited

  Hi Terra,

  You can have a work  around to paste content from Notepad to Brizy. Please watch this video https://jmp.sh/JPqQgDg

  1. In Notepad, select all text and copy (Ctrl - A, Ctrl -C)
  2. In Microsoft Word, paste text, select all text and copy (Ctrl-V, Ctrl-A and Ctrl-C)
  3. Paste into Brizy Text element and apply appropriate typography 

  0
• 

  Terra Sacrae Srl

  • August 09, 2022 11:49

  I will wait until you fix the problems ...  :)
  I hope soon :)

  0
• 

  Terra Sacrae Srl

  • August 11, 2022 09:56
  • Edited

  Any news? or workaround? 
  Downgrade wordpress would help?
  I tried to downgrade brizy - both free and paid ... nothing happened.

  0
• 

  KC George

  • August 11, 2022 10:44

  Hi Terra,

  It will take a while for us to fix this bug. Please consider the the work around I had suggested above until we have a fix available. In place of Microsoft Word, feel free to use https://docs.google.com/ or any other word processing tool.

  0
• 

  Permanently deleted user

  • August 16, 2022 19:55

  Hi,

  I want to inform you that this problem is already fixed in the Brizy Cloud and Brizy WP. Please download the latest version in Brizy WP.

  I'm sorry for created inconveniences and thank you for your understanding!

  Best regards, Nelea.

  0

Please sign in to leave a comment.