Waiting for SSL to approve creo.build domain

vijay ganagam

• August 07, 2022 06:25

Hello Team - I'm not able to link creo.build domain to a project in my profile in spite of changes in godaddy. Attaching screenshot for ref. 
It's been 3 days 

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  KC George

  • August 07, 2022 12:41
  • Edited

  Hi Vijay,

  Please have a look at the DNS look up of your domain here https://jmp.sh/xd5hQCq

  I see an additional A Record 34.102.136.180 apart from the one you have added above 

  

  Please check if you see this A Record on your domain and delete it. Once you have deleted this A Record, please delete your custom domain and add it again to restore your SSL (This helps purge DNS cache)

  

   

   

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  vijay ganagam

  • August 07, 2022 15:13

  Hello George - I don't see 34.102.136.180 cname on my end on GoDaddy. Could you help me find it in order to delete the same?
  Thanks,

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  KC George

  • August 07, 2022 15:57

  Hi Vijay,

  Can you please contact GoDaddy for this? This is what you can tell them.

  A DNS Lookup of my domain creo.build shows two A Records: I would like to retain the second record and delete the first one.    

  1. 34.102.136.180 - delete
  2. 34.237.47.210 - retain

  Can you please help me with this?

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  vijay ganagam

  • August 07, 2022 18:30

  Hello George - Thanks for your response. I don't see 34.102.136.180 on my end. Attaching the screenshot of my GoDaddy account for your reference. Could you help me find it ? 

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  vijay ganagam

  • August 07, 2022 18:31

  Hello George , Attaching the screenshot of their response.

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  Permanently deleted user

  • August 07, 2022 19:35

  Hi,

  You have replayed to the notification email noreply@rizy.zendesk.com. The email was received as spam, we had to recover it, and the screenshot, in this case, is not attached. Please post the replay on the forum. Please do not reply to the notification email noreply@rizy.zendesk.com. 

  Best regards, Nelea.

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  vijay ganagam

  • August 08, 2022 05:52

  Hello George - Attaching the screenshot of my chat with GoDadaddy where they mentioned that they cant find the id you're seeing on your end.

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  KC George

  • August 08, 2022 06:53

  Hi Vijay,

  Please do a Google search for 'DNS Lookup", select any DNS service and do a DNS Lookup of your domain creo.build. Here is the procedure. https://jmp.sh/kTTFQUj You will notice that two A records are associated with your domain. Please ask the GoDaddy support to do a DNS lookup of your domain and take their help to delete the IP Address which is from Google.   

  If you are not able to get this done with GoDaddy, please invite me to access your GoDaddy account. I will interact with their Support to resolve this issue. Here is the procedure to invite me. https://in.godaddy.com/help/invite-a-delegate-to-access-my-godaddy-account-12376. My email: kc.george@brizy.io 

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  vijay ganagam

  • August 08, 2022 07:27

  Hello George - Very kind of you to help me with this. Granted access to godaddy 
  Also, wanted to check how can I keep me support questions private ?

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  KC George

  • August 08, 2022 08:22
  • Edited

  Hi Vijay,

  I have interacted with the GoDaddy support. The Support staff asked me to delete the A Record you have added and edit the Parked A Record and add the address  34.237.47.210 in place of 'Parked'

  I tried doing the same. May be because I am not the owner of the account, I could not do it.

  

   

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  KC George

  • August 08, 2022 11:25
  • Edited

  Hi Vijay,

  You website is working fine now. Please see it here https://jmp.sh/BpQXc4Z  Please refresh the page.

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  vijay ganagam

  • August 08, 2022 11:23

  Thank you for your support.

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