Brizy is not working properly.

YUKI NAKAGAWA

• August 09, 2022 06:39
• Edited

Hello,
(I am Japanese and my English is not good, so I use a translator.
Also my way of writing English may not be correct. Sorry)

There are three things I am having trouble with now.

1. I cannot replace the site logo (image) on the fixed pages.
　I am using Design Loft in the template, but I cannot change the "finance" in the upper left corner to any other image.
I can do it on the edit page, but when I update it, it reverts back to the original.

2. I cannot change the footer of a fixed page.
　Same as 1. Footer cannot be changed or deleted.

3. I get an error when I hit refresh (save draft).
　I am not using a different tab or browser.
But, [ This page needs to be updated. You may have updated this page (or another page) in another tab or browser]. is displayed.

 

 

 

Below is a description of what I am using.
　　Theme
　　　　Ocean WP, Twenty Twenty (I tried with Twenty Twenty but it didn't work)
　　Plug-ins
　　　　Brizy(2.4.3)
　　　　Brizy Pro(2.4.3)
　　Browser
　　　　Chrome (latest)

I have one concern.
I currently have multiple Wordpress installations using subdomains. Is there any chance that using subdomains will cause problems?

The same phenomenon occurs when I create another site.
Thank you in advance for your help.
Sorry for the long post,...

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• 

  KC George

  • August 07, 2022 06:04
  • Edited

  Hi Yuki,

  Let me restate what I have understood. When you make a change in a page and try to save your work you get an error message which says "This page needs a refresh. You've probably updated this page (or another page) in a different tab or a browser" and your edits are not getting saved. Hence you are unable to edit your logo and save changes to your footer.

  This error normally happens when a security/ firewall/ malware protection/ DDOS software is enabled on your hosting account. Please sign into your hosting account and check if any such software is enabled. Please disable temporarily the security/ firewall/ malware protection/ DDOS software in your hosting account and check if you are able to make changes to your website.

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• 

  YUKI NAKAGAWA

  • August 09, 2022 06:38

  Hi George,

  I used your answer and stopped the WAF and it solved all the problems.

  Thanks for the quick answer!

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