Terrible load times or timing out entirely.

Clyde H Ball III

• August 04, 2022 19:59

I thought there was an issue with my host but I spoke with them and they said that the Brizy plugin is pulling what to me php processes and that is causing issues with the sites loading. 

Could you please tell me how to fix it?

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  Permanently deleted user

  • August 05, 2022 06:35

  Hi Clyde,

  Thank you for contacting us.

  Have you encountered this problem in Brizy Worpress or Brizy Cloud?

  Could you please send us the URL of your website and you will check this problem?

  Best regards, Nelea.

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  Clyde H Ball III

  • August 05, 2022 16:34

  Brizy Wordpress 

  The URL is https://benditonc.com/ 

  They sent this screenshot showing the unclosed PHP processes that are running from brizy

  

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  KC George

  • August 07, 2022 01:24
  • Edited

  Hi Clyde,

  I have taken a look at your website. I did not find any indication of problems with Brizy on your website. I would like to take a look at your WordPress Dashboard to further investigate the cause of the slow speed.

  If you need help with this investigation, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/sOSGGR3

  Once you have sent me an invitation, please let me know here.

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  Clyde H Ball III

  • August 16, 2022 14:42

  Sorry for the delay, just sent!

   

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  KC George

  • August 17, 2022 03:30
  • Edited

  Hi Clyde,

  I have installed a caching/optimization plugin. Your website performance has improved significantly after this. Have a look at this report https://gtmetrix.com/reports/benditonc.com/zQoUc8jY/

  

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  Clyde H Ball III

  • August 17, 2022 13:27

  Wonderful, thank you! Is this something I should do on all of my brizy builds? 

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  KC George

  • August 17, 2022 13:35

  Hi Clyde,

  Yes; you should use a caching/optimization plugin for all your WordPress websites. You should also optimize your images before uploading.

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