I put worng email when buying personal plan on your site.

Mirsad Marusic

• August 01, 2022 15:13

Hi!

I added the wrong email when buying the personal plan for my brizy cloud LTD account.

I didnt understand that I had to put the same email for the account. So now I made a new purchase to the correct account.

Is it possible to cancel the account and get refund for the wrong account I made?

Best Regards Emir

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  Permanently deleted user

  • August 01, 2022 19:00
  • Edited

  Hi,

  Thank you for contacting us.

  Yes, we can process the refund, only please send us the email for the account that you want to cancel and the order ID of the payment.

  Best regards, Nelea.

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  Mirsad Marusic

  • August 21, 2022 14:50

  Hi! The email is emir@marusicbrothers.com 

  Thank you!

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  Permanently deleted user

  • August 22, 2022 13:06

  Hi,

  Can you please tell me the email from the new account so we could change the plan in that account?  After this, should we delete the account with this email emir@marusicbrothers.com ?

  Best regards, Nelea.

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  Mirsad Marusic

  • October 28, 2022 18:33

  Hi!

  I just found out that one of my websites are published on the emir@marusicbrothers.com account,  can I move this site to my regular account? Im not abel to do any editing on it right now.

  /Mirsad

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  Permanently deleted user

  • October 31, 2022 07:28

  Hi,

  Thank you for contacting us.

  Can you please tell us from what account to what account we should change the project?

  Best regards, Nelea.

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