Pictures On Desktop Version Not Showing On Mobile

Bradley Anderson

• July 28, 2022 15:29

I can't seem to figure out why our desktop version is showing properly but for whatever reason the mobile version conceals some of the pictures on our website despite showing the corresponding text/copy that is lumped together in that same block. Could anyone assist me in getting this resolved as soon as possible?

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  KC George

  • July 28, 2022 16:37

  Hi Bradley,

  We would like to take a look at the issue. Can you please share website your URL? 

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  Bradley Anderson

  • July 28, 2022 17:26
  • Edited

  Hey KC George, the url is: https://www.stayatthekiwi.com/

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  KC George

  • July 29, 2022 03:35

  Hi Bradley,

  In Brizy editor and at the right hand side bottom corner, click on the 'eye' icon. This will show the hidden elements within the page. In mobile design view, please check if you see your missing images; those images will look blurred. If you do, please make the images visible by clicking on the 'eye' icon. Please watch this video for more detailed procedure. https://jmp.sh/WHpQxBy

    

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  Bradley Anderson

  • July 29, 2022 04:15

  Hey KC George,

  Yeah, we had done that some time ago. The biggest culprit is our "Rooms" page which is supposed to look as follows but does not have the suite pictures on mobile:

  

   

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  KC George

  • July 29, 2022 04:58
  • Edited

  Hi Bradley,

  I will have to take a look at your project to help you further. If you need this help, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  Bradley Anderson

  • July 29, 2022 06:12

  Hey KC George,

   

  I just sent over the invitation.

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  KC George

  • July 29, 2022 07:26

  Hi Bradley

  I am able to login to your WordPress; however not able to see your Dashboard. This normally happens when I do not have an appropriate role. Please check my user role

   

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  Bradley Anderson

  • July 29, 2022 12:21

  Hey KC George,

   

  Your role has now been changed to "Admin"

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  KC George

  • July 29, 2022 14:25
  • Edited

  Hi Bradley,

  Images were placed in the column background. I have added the same in the front using the image element and now its visible in mobiles. Please have a look at https://www.stayatthekiwi.com/demo-rooms/

  Please check if the right photos are added.   

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  Bradley Anderson

  • July 29, 2022 14:30

  Hey KC George,

   

  It's a site wide problem, not just for the "Demo Rooms" page. The "Rooms" page is the one we really need changed. How did you go about doing that?

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  KC George

  • July 29, 2022 16:36
  • Edited

  Hi Bradley,

  There are two ways you can add images to a column in Brizy. 

  1. Add the image as a background
  2. Add it using the image element in the front

  Please watch this video for the difference between the two methods. https://jmp.sh/aGelw4d

  To ensure that the images appear in mobiles, please add images using the image element in the front (instead of adding it as a background to columns)  

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  vijay ganagam

  • August 29, 2022 13:43

  Hello George - 
  I don't see media library option as shown in the video on my account. Could you pls help me resolve this issue ?

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  KC George

  • August 30, 2022 07:43
  • Edited

  Hi Vijay,

  Can you please share more details? What happens when you try to access the images from the Media Library?

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  vijay ganagam

  • September 01, 2022 04:40

  Hello George - 
  In this video link -  https://jmp.sh/aGelw4d , I see an option of media library while it's absent in my end. 
  Sharing 1st & 2nd step snippets with you in the attachment for ref-

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  KC George

  • September 01, 2022 05:49
  • Edited

  Hi Vijay,

  Media Library is available only when you are using Brizy along with WordPress. Brizy Cloud does not support a Media Library. You upload images directly from your computer with Brizy Cloud. Are you using Brizy Cloud? 

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  vijay ganagam

  • September 01, 2022 08:09

  Yes, I am on brizy cloud

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