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Account not updated

Completed
Tom Pearman
  • Edited

Hi.

 

I have just purchased lifetime pro deal but my account has not yet updated. Can you check that for me please and make the necessary updates?

Here is my sales ID...

Order Number / Receipt: #39540689
Billing date: 26 Jul 2022

Thanks.

Tom.

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Comments

16 comments

Date Votes
  • Permanently deleted user

    Hi Tom,

    Thank you for contacting us.

    I notice that you have purchased a plan for Brizy Worpress, but you are posting the question in Brizy Cloud. If you need a Brizy Cloud  Plan then we can process the refund for the Brizy WordPress plan and you can buy a new plan. Please advice.

    Best regards, Nelea.

     

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  • Tom Pearman

    My Apologies. It appears I have purchased the wrong thing. Yes can you go ahead in issue a refund. Is there a Brizy Cloud One time price?

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  • Daniel Lemm

    Hi,

    just bought the brizy cloud pro and my account hasnt been activated yet or how long does it take to be activated?

    my order nr: #39557404-51571308

    billing date. 26.07.2022

    best,

    Daniel

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  • Permanently deleted user

    Hi Tom,

    Thank you for contacting us.

    Your subscription with Brizy PRO Worpress has been refunded your payment and ensured that the subscription is now canceled. I can, therefore, confirm that you will receive the refund within 1-3 working days

    Here you can find the lifetime deal pricing. Here you can see the monthly/yearly price for cloud plans.

    Best regards, Nelea.

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  • Permanently deleted user

    Hi Daniel,

    Thank you for contacting us.

    Your Pro account in Brizy Cloud has been activated. If you will add a project to your account you can see that you have all the pro elements activated.  I notice that you are working in another account, in a Free account, see here. So, if a Pro user is working in a Free account then the Pro user has only the Free options. You cannot use the pro options in a free account.

    Best regards, Nelea.

     

     

     

     

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  • Daniel Lemm

    Hi nelea,

    I dont get it. I thought i had an free account and by purchasing the pro I could change elements on the site. so whats the point of having  pro options if i cant use it. 
    Also i cant publish the site, the publish button is not there. Also cant change my email in the contact form.
    So what do i have to do, to be able to change elements, publish and change email in contact form?
    Would be very thankful if you could help me.

    Best,

    Daniel

     

     

     

    Best, 

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  • Permanently deleted user

    Hi Daniel,

    You  are working in the Rick's account and you have the role of Designer. Please see this video : Teams: The Role Manager | The Dashboard | CLOUD 2020 - YouTube , min 2:09. If you want to be able to execute more options in that project, please request Rick , not to limit your actions, and to modify the role in that project.

    Please sent the URL of your project and we will check the issue with the button.

    Regarding the contact form, please see this video : Contact Forms & Integrations | Brizy WordPress 101 | Lesson 23 - YouTube , it will help to change the email from the contact form. Also, please see these article as well : Contact form integrations – Brizy Help Center

     

    Best regards, Nelea.

     

     

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  • Daniel Lemm

    Hi nelea,

     

    thanks for your quick response. here are two screenshots of my problem.    because it sais get a pro plan i thought i could change if got a pro plan. but after getting it it still sais it. also the publish button is not there

    the website was made when the features were free and the problem is that the owner who made my page is gone and dissappeared in a different country with no way to contact him.

    this is my site: https://daniellemm-de.brizy.site/

    thanks for your help.

    best,

    daniel


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  • Permanently deleted user
    • Edited

    Hi Daniel,

    You are a Designer in a FREE account and you can not apply your PRO functions in a FREE account that's why I have added this project  https://daniellemm-de.brizy.site/  in your account info@dani.......de. See here. Now if you sign into Brizy Cloud using your email, you can use the PRO features and make the changes that you need.

    Best regards, Nelea.

     

     

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  • Tom Pearman

    Hey guys. There appears to be an overlap with emails. Myself and Daniel have no connection but his emails are coming my way. I think that's where some of the confusion is coming from. You need to sort that out Brizy. Best regards, Tom SPAM"

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  • Permanently deleted user

    Hi Tom,

    You received the comments because we all comment on the same question, in the same forum. If another user comments on this question, you will also receive a notification.

    Best regards, Nelea.

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  • Tom Pearman

    OK, that makes sense, I was not aware of that, i thought each case was private. Thanks for letting me know.

    Regards,

    Tom.

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  • Daniel Lemm

    Hi nelea,

    first of all thanks a lot for changing me to owner.

    sadly since you changed me to owner

    when  i click save update the changes are only shown/saved when im in edit project. when i go to the page normally the new changes are not shown.

    -the header is the same even though its  changed in edit project

    - when i change a text it doesnt show it when i go to my page normally .

    -email doesnt arrive through the contact form even though in edit project all is fine.

    all changes are shown in edit project when i log in but not when i go to the page normally.

    thanks in advance.

    best,

    daniel

     

     

    thanks  in advance

    best daniel

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  • Natalia Chitoroaga

    Hello Daniel,

    My name is Natalia, Brizy technical team.

    Please, confirm we are dicussing about the Project #1 from this account info@****mm.de 

    In order to inspect these issues, I need to switch this page in Publish Mode and to remove your custom domain name, as the connection is not correct.

     

    Thank you!

    Natalia 

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  • Daniel Lemm

    Hi Natalia,

    Yes this site project #1 is the correct one.

    Best,
    Daniel

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  • Permanently deleted user

    Hi Daniel,

    I have created a private ticket for this request. You had to receive a notification regarding this by email.

    Best regards, Nelea.

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