Content disappeard

Charles Crossley

• July 19, 2022 08:12

ncvh.org.uk

The content (between header and footer) for most of my pages has just DISAPPEARED!

Pages which were fine last night, this morning have no content. This is on pages which I have not edited since last night. What has happened???

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  Charles Crossley

  • July 19, 2022 08:34

  Here is a screenshot from my mobile taken about 8.00 this morning showing the content of the page (page opened and viewed at about 8.00 screenshot not taken until 9.26):

  ncvh.org.uk/events

  I have not edited this page this morning and the content has disappeared...

  

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  Permanently deleted user

  • July 19, 2022 09:52

  Hi Charles,

  Thank you for contacting us.

  I just checked your website and I all the content is on the page, please see this video. Did you change something on your page? Do you still have this error? 

  Best regards, Nelea.

   

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  Charles Crossley

  • July 19, 2022 19:02
  • Edited

  You have checked the ONLY page which has kept its content - ALL the others have lost content.

  'Facilities' 'Contact' and 'Mailing List' have kept only one global section and lost all other content.

  'Events' (for which you have to type 'events' in address bar - the link is just a # at the moment) has lost all its content - PLEASE SEE the screenshot sent this morning.

  'Documents' has lost all its body content too.

  Please re-investigate this problem. I can't hand sites over to clients if the content is just going to disappear over night!!

  Thank you.

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  Charles Crossley

  • July 19, 2022 19:03

  If I have done something wrong I need to know what it is, so that I can avoid doing it again in the future...

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  Natalia Chitoroaga

  • July 20, 2022 08:51

  Hello Charles,

  Natalia here, technical team.

  What was the latest actions on this project? Did you edit the content between the header and footer? Did you add additional blocks? did you add dynamic content inside?

   

  Thank you!

  Natalia

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  Charles Crossley

  • July 20, 2022 10:44

  As far as I know the content disappeared on pages which had not been edited. The content was there as you can see from the screenshot at about 8.00am and then a few hours later it has disappeared on all but one page (the home page).

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  Charles Crossley

  • July 21, 2022 13:45

  This is a worry if content is going to disappear when I have not touched the site - and there is no explanation!

  I suppose it is possible that i did something - but I did not edit any of the page which have lost content. There is a collaborator but he says he did nothing. So I think there is a glitch in the system somewhere.

  As a precaution (and until Brizy gets its act together and provides a proper backup procedure) I have converted my site into a one page site and downloaded a copy of the 'layout'. But this would not be a practical solution for a complex multi-page site...

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  Permanently deleted user

  • July 21, 2022 14:04

  Hi Charles,

  Sorry, but our team is still investigating this problem. When they will send us some updates regarding this issue, we will inform you too here. Thank you for your understanding and patience! 

  Best regards, Nelea.

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