My site all but disappeared

Durand Robinson

• June 30, 2022 19:38

All that is currently showing at my URL is an unaltered original template, complete with the placeholder art. I went to post something and discovered it like this. I can't even bring in a starter template and keep my content (which still looks to be there in the dashboard view). Please help.

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  Durand Robinson

  • June 30, 2022 19:38

  durandrobinson.com

   

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  KC George

  • July 01, 2022 05:18
  • Edited

  Hi Durand,

  I have looked at https://durandrobinson.com/ You website appears to show the updated content (and not the dummy content from the template). 

  

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  Durand Robinson

  • July 01, 2022 18:44

  There are some photos from my WordPress showing up as backgrounds, but in the dashboard you'll see all the texts are still in the post and page infom but none is displayed. Also I still can't upload even a new template. Please help. 

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  KC George

  • July 02, 2022 11:42

  Hi Durand,

  To help you further, we would need access to your WordPress Dashboard. 

  If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  KC George

  • July 02, 2022 15:12

  Hi Durand,

  I have taken a look at your website. I could not see the issue you are facing.

  You said "There are some photos from my WordPress showing up as backgrounds, but in the dashboard you'll see all the texts are still in the post and page infom but none is displayed" In your homepage, I see the same text in the editor and in the front end. The pages and posts you had developed earlier appears loading fine. The content in the pages and posts in the editor looks the same as in the front end. I do no see the problem you are facing. Please watch this video for what I am seeing https://jmp.sh/P2az1ur

  Can you make a screen recording of the problem you are facing?

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  Durand Robinson

  • July 04, 2022 06:51

  Just sent you an invitation. 

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  KC George

  • July 04, 2022 12:11

  Hi Durand,

  I had taken a look at your website already. I could not understand the exact issue you are facing. Please look at my previous reply here https://support.brizy.io/hc/en-us/community/posts/7286272173841  Please watch the video I have included as part of my previous reply.

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