Cannot insert images into builder

Trent Killian

• June 27, 2022 17:36
• Edited

I'm having this issue across multiple sites but one which I need to remedy ASAP.

I am able to click into the image element, but when I click the icon to insert, it is unresponsive. It used to pop up a dialog box which had the option to choose from existing media uploaded to the site or upload a new image.

Please help!

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  KC George

  • June 28, 2022 06:37

  Hi Trent,

  This issue normally happens due to incompatibility of something in your WordPress environment with Brizy. Can you please check these?

  1. Is your WordPress theme compatible with Brizy? These themes work well with Brizy https://www.brizy.io/theme-partners  Twenty Twenty One also works smoothly with Brizy
  2. Are you using WordPress 5.9 or above? Please check here https://jmp.sh/Oe63wQY
  3. Are you using PHP 7.4 or above? Please check here https://jmp.sh/2MRd96w
  4. Are you using a plugin which can conflict with Brizy? Deactivate one plugin at a time and see if that helps
  5. Do you have a server side software enabled on your hosting account which interferes with Brizy? Login to your hosting account and disable security/ firewall/ malware protection/ DDOS systems and see if that helps.  

  If you need help with troubleshooting, please get back to us. We will be happy to help.

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