Connecting the website to my account

Rosemary Covert

• June 25, 2022 18:16

I am trying to add a favorite to one of my websites. I was able to connect the other websites.  One will not connect tho I can log into my account with separate browser window

0

• 

  KC George

  • June 27, 2022 15:34

  Hi Rosemary,

  I am sorry; I could not understand your question. Can you give us more details?

  1. Are you not able to add a Brizy license to one of your websites?
  2. What issue are you facing? Do you see an error?
  3. Can you please share the URL of your website?

   

  0
• 

  Rosemary Covert

  • June 28, 2022 15:17
  • Edited

  Still having the same problem. I can connect on my other websites, but 1 website will not connect. I can connect to my account in a separate browser window, in fact I am currently in my account, but when I am trying to save a favorite block on my website to reuse on other pages of the same website, it rejects my user name and password.  I have tried resetting the password numerous times, but no success!

  I have an upgraded account.  The website has a license. 

  www.techconcerns.com

  0
• 

  KC George

  • June 30, 2022 07:26
  • Edited

  Hi Rosemary,

  The reason why you can't save blocks or access your Brizy account to sync saved blocks and layouts could be because of a conflict with another software in your WordPress environment. Can you check these?

  1. Please check your Brizy and Brizy Pro versions. Are you using the latest? 
  2. Are you using a theme compatible with Brizy? These themes work well with Brizy https://www.brizy.io/theme-partners
  3. Deactivate the following systems/plugins one by one and see if you are able to save blocks/access your Brizy account.

  • Cloudflare
  • Envato Elements plugin
  • Wordfence Security 
  • Advanced WordPress Backgrounds plugin 

  

  If you are not able to troubleshoot this issue, please let us know; we will take a look at your project to fix this issue.

    

  0
• 

  Rosemary Covert

  • June 29, 2022 20:27

  I deactivated and checked all of that you suggested.  Still no success, still says username and password is incorrect.

  I have to reactivate wordfence.  It's not safe without.  It's impossible to sell websites if my own isn't looking good.

  0
• 

  Permanently deleted user

  • June 30, 2022 07:42

  Hi,

  Thank you for all these details!

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea

  0

Please sign in to leave a comment.