Brizy Cloud Doesn't Synch Properly

Veatrice Glenn

• June 22, 2022 00:40
• Edited

I have two issues with Brizy Cloud Sync

When I save a Block or Layout on the Cloud, its not saving anymore.  It spins for a long time but never saves.  I know this because the number of saved blocks and layouts stays the same.

On my WordPress install, when I try to download a saved block or layout, I don't see all the blocks that are saved in the cloud - although it says my account is synched.  On my WordPress install, it says I have 94 Blocks and 37 Layouts saved.  On Brizy Cloud, it says I have 194 Blocks and 37 Layouts.  

When I click sync on WordPress, it says they are in sync, but the number is off, 94 on Wordpress install, 194 on cloud.

I also tried to Save a new layout on Cloud, and. new Block on Cloud, its not saving.  The total number stays the same after I hit save, 194 Blocks, 37 Layouts - it should increase.

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• 

  Permanently deleted user

  • June 22, 2022 08:18

  Hi,

  Thank you for contacting us.

   I created a private ticket on this request. You had to receive a notification regarding this on email. Please check your email.

  Best regards, Nelea.

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  Veatrice Glenn

  • November 30, 2023 01:01

  Should I create a new ticket, I have this issue again. 

  1. My SAVE Block doesn't work on the Cloud.  After I hit save - it looks like it saves but when I go look for it the Saved Blocks number is the same - it never increases

  2.  I'm missing a lot of Blocks that were previously saved on the Cloud

  3.  The blocks on the Cloud doesn't match when I sign into my WordPress sites

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• 

  Ariel H.

  • November 30, 2023 09:43

  Hi Veatrice,

  Thank you for reaching out to us.

  Could you please check the PHP version on your website?  Some users have managed to resolve this issue by updating to PHP version 8.0 or higher.

  Please give it a try and let me know how it goes.

  Best regards,
  Ariel H.

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