SSL is not up for https://www.qbstax.co.nz/

Dijo Sasidharan

• June 17, 2022 08:41

Hi 

SSL for the following site is not up

https://www.qbstax.co.nz/

Appreciate your support.

Thanks

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  Permanently deleted user

  • June 17, 2022 09:05

  Hello,

  Thank you for contacting us.

  In the DNS record you have  set up 2 A records, please delete this one : 

  qbstax.co.nz   34.102.136.180   Best regards, Nelea.

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  Dijo Sasidharan

  • June 19, 2022 04:36
  • Edited

  Hi, we have removed it, can you please check it again? Thanks

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  Permanently deleted user

  • June 20, 2022 09:55
  • Edited

  Hi,

  We checked your site and found that you didn't set up the CNAME correctly. Could you please, check this article and follow all these steps to set up the Cname?   After you will set up the CNAME, please check if the records in the project settings are green,  this is an indicator that the configuration was done correctly.

  Best regards, Nelea.

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  Dijo Sasidharan

  • June 20, 2022 19:15

  Hi,

  Thanks for the reply, those all are correct, earlier the site was loading however there was an SSL issue, and now the site is completely down, kindly fix this issue asap as the customer started complaining.

   

  

  

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  Permanently deleted user

  • June 20, 2022 19:29

  Hi,

  Can you please try this? Delete your custom domain and add it again and wait for half an hour and see the SSL issue gets resolved.

  Best regards, Nelea.

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  Dijo Sasidharan

  • June 20, 2022 20:27

  Just done now, waiting for the result

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  Dijo Sasidharan

  • June 20, 2022 22:39

  we have waited so far and still showing the SSL error.

   

  

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  KC George

  • June 21, 2022 06:24
  • Edited

  Hi Dijo,

  Your domain name still has the additional A Record 34.102.136.180. The previous attempt to delete it has not taken effect. Please delete this A Record in the GoDaddy account (because this domain's Name Servers are with GoDaddy)

  Once you have deleted the A record successfully, if you delete and add your custom domain one more time, the SSL should be restored in half an hour.     

  

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  Dijo Sasidharan

  • June 21, 2022 06:59

  Hi George, thanks for the support, I have deleted the extra A record and deleted and restored the custom domain, now waiting for the result. 

   

  Thanks

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  KC George

  • June 21, 2022 08:43

  HI Dijo,

  I just checked your site. Looks like it is working well. 

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