Gravity Forms Not Displaying on Backend

Jordan Clermont

• June 15, 2022 17:40

I am having some issues with Gravity Forms displaying in the Brizy Builder. On the front-end the form displays as expected, but on the backend after inserting the shortcode it's just blank.

I've tried in two different browsers, I've tried disabling various plug-ins but no luck. 

https://jumpshare.com/v/rlmRDrh2n7aBZdOn5rvz

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  KC George

  • June 16, 2022 06:04
  • Edited

  Hi Jordan,

  The shortcodes are expected to behave this way. In the editor, it will just display the code and in the front-end it would display its content. https://kinsta.com/blog/wordpress-shortcodes/

  

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  Jordan Clermont

  • June 16, 2022 14:17

  That might be an acceptable response if this was not a new phenomenon. In the past I have been able to see the forms in the brizy editor. Was there an update made to change this? 

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  KC George

  • June 16, 2022 14:36

  Hi Jordan,

  In general, when you paste a shortcode in WordPress, you just see the shortcode in the editor and in the front end you see the content of the page. Here is an example of how shortcodes work with Gutenberg for a woocommerce website. https://jmp.sh/KHHc2hh

  Could you be confusing shortcode element with the Embed element? If you paste an embed code into the Embed element, sometimes you may see a preview in the editor and sometimes you don't.  

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  Jordan Clermont

  • June 16, 2022 16:35

  If I were to put a GravityForm shortcode into the embed element I would not expect to see anything on the back end or the front end since it's not a valid HTML code.

  I found another page where the shortcode has decided to show the form in the brizy editor. 

   https://jmp.sh/kRsRXl6 

  And here's another: https://jmp.sh/N6WKuy1

  After further troubleshooting it appears like it's specific to the form. I can add the form shown in those videos to the page and it will show the form, but if I try to add form 135, it appears blank on the back end. So I don't know what is going on. 

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  Jordan Clermont

  • June 23, 2022 19:32

  *cricket noises*

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  KC George

  • June 24, 2022 09:04

  Hi Jordan,

  Are you still disappointed that some shortcodes do not display its content in the editor. https://www.wpbeginner.com/wp-tutorials/how-to-add-a-shortcode-in-wordpress/ Here is another article you can look through. In every example in this article, you will see the shortcode itself in the editor and not its content. Shortcodes are not meant to display its content in the editor in general.  

  If a shortcode happened to display its content in one or two instances, please treat it as an exception and if it does not, treat it as normal.  

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