Page Updates Causing 504 Gateway Error
I am working on https://flagpatriots.com and attempting to make page updates. I make the changes, click up "Update" and it spins and spins, then reveals a "Must Refresh..", then a 504 Gateway Error.
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I have disabled some, but not all other plugins, and have spoken with Tech Support at my hosting company. He has searched for an error in php or rest api, but nothing appears to be logging an error.
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We tried again and found that it is generating a php resource error.
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Updated to PHP 8.0 and no improvement.
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Hi Michael,
Thank you for contacting us.
This is a server error, please disable the firewall or mode_security option.
Best regards, Nelea.
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ModSecurity has been disabled. What is next?
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Here is the list of error messages received. It is not recommended that I leave ModSecurity off.
Jeremy Sta. (InMotion Hosting)
Jun 15, 2022, 7:00 AM EDT
Hello Michael,
Thank you for contacting support. Here is a few lines from the Apache Error log regarding the error that generates when the Brizy plugin attempts to save an update.
[Wed Jun 15 06:46:22.171748 2022] [hostinglimits:error] [pid 226150:tid 22793661159168] mod_hostinglimits: Error on LVE enter: LVE(2062) HANDLER(proxy:unix:/var/ngxconf/phpfpm/sock/flagpatriots_com.sock|fcgi://flagpatriots.com) HOSTNAME(flagpatriots.com) URL(/index.php) TID(226223) errno (7) Read more: http://e.cloudlinux.com/MHL-E2BIG min_uid (1000)
[Wed Jun 15 06:46:22.194199 2022] [hostinglimits:error] [pid 226531:tid 22793646450432] mod_hostinglimits: Error on LVE enter: LVE(2062) HANDLER(proxy:unix:/var/ngxconf/phpfpm/sock/flagpatriots_com.sock|fcgi://flagpatriots.com) HOSTNAME(flagpatriots.com) URL(/index.php) TID(226833) errno (7) Read more: http://e.cloudlinux.com/MHL-E2BIG min_uid (1000)
[Wed Jun 15 06:46:22.220595 2022] [hostinglimits:error] [pid 226538:tid 22793686374144] mod_hostinglimits: Error on LVE enter: LVE(2062) HANDLER(proxy:unix:/var/ngxconf/phpfpm/sock/flagpatriots_com.sock|fcgi://flagpatriots.com) HOSTNAME(flagpatriots.com) URL(/index.php) TID(226897) errno (7) Read more: http://e.cloudlinux.com/MHL-E2BIG min_uid (1000)
[Wed Jun 15 06:56:25.136683 2022] [hostinglimits:error] [pid 481050:tid 22793684272896] mod_hostinglimits: Error on LVE enter: LVE(2062) HANDLER(proxy:unix:/var/ngxconf/phpfpm/sock/flagpatriots_com.sock|fcgi://flagpatriots.com) HOSTNAME(flagpatriots.com) URL(/index.php) TID(481157) errno (7) Read more: http://e.cloudlinux.com/MHL-E2BIG min_uid (1000)
Here is the URL that is in the error message and what it refers too:
https://www.cloudlinux.com/docs/errors/MHL-E2BIG.php0 -
With ModSecurity off, I attempted the same exercise and got the same results.
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Hi Michael,
Can you try disabling Shopping Cart & eCommerce Store by Easy Cart and see if that helps?
Since disabling mod security didn't help, please enable it.
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Disabling WPEasy Cart did not help, and ModSecurity is re-enabled. I use this combination of Brizy and WPEasy Cart very often and I have checked out other sites and there are no such issues. In fact, there are many plugins that I use over and over again, and only this site is causing such an error.
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I have now checked EVERY plugin, off/on and regardless and find no plugin conflict to account for the fact that this site runs slower and will time-out and require a REFRESH whenever I try to update a page.
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Does this bit of information help? Brizy appears to be triggering a spike on this site.
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Hi,
Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?
Best regards, Nelea
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Another clue, I hope.
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This is complete.
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