Unable to insert pop ups

Cheryl Ferrazza

• June 10, 2022 20:54

I am suddenly not able to insert any pop-ups. From my saved library I get a message that says "Unable to insert popup. Please try again or contact support." From the 'blocks' library nothing seems to happen when I select any of the popups offered by Brizy.

I could not find anything already existing in the support forum that was more recent than 1 year ago. I've made all the latest updates, and I'm pretty sure this feature was working fine last week.

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  KC George

  • June 11, 2022 10:55

  Hi Cheryl,

  To help you with this issue, we would like to take a look at your project. You have not mentioned if you are using WordPress or Brizy Cloud.

  If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  In case if you are on Brizy Cloud, please add me as a Team Member into your project. My email: kc.george@brizy.io. Please assign me "Manager" role 

  Once you have sent me an invitation, please let me know here.

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  Cheryl Ferrazza

  • June 14, 2022 04:17

  Hi George,

  I am using the Brizy Pro website builder. I’ve added you as an admin to the site. Let me know if you need anything else in order to troubleshoot. Thank you!

  Cheryl Ferrazza

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  KC George

  • June 14, 2022 12:02
  • Edited

  Hi Cheryl,

  Looks like you are hosting with Dreamhost. Can you check if you have enabled these security systems on your account? https://www.dreamhost.com/security/. Can you temporarily disable these systems and check if you are able to import the saved popups?

  1. Malware Remover
  2. Mod Security
  3. Lua-resty-waf Firewall

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  Cheryl Ferrazza

  • June 16, 2022 19:38

  Hi George,

  What I do have installed, as part of the Dreampress installation is DreamShield malware, but I see no option to temporarily disable it other than cancelling the service. Before I reach out to their support to see if I can disable it, I just want to confirm that it is necessary. Below is a screenshot of what I’m seeing. It looks like the library is able to sync properly to my account, and it looks like most of the saved pop-ups have that green check mark, however, when I select any of them (any of the ones that have the green check), I get that error message displayed at the top. So I’m not really trying to import anything, I’m trying to use one of the ones already there.

  Thank you!

  Cheryl Ferrazza 

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  KC George

  • June 17, 2022 15:05

  Hi Cheryl 

  If it is difficult to temporarily turn off DreamShield Malware Remover, please leave it.

  We see an error "The Server is unable to service your request due to maintenance downtime or capacity problems" when inspecting the page where you add a saved popup. https://jmp.sh/deKF8UM We have escalated this issue to our development team. Give us sometime to get back to you.

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  Cheryl Ferrazza

  • June 24, 2022 06:32

  Hi George, Have there been any updates on this? I’m still unable to add pop-ups. Thank you, Cheryl 

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  Permanently deleted user

  • June 24, 2022 08:30

  Hi,

  Thank you for contacting us.

  I'm very sorry for this issue; this was happening due to a bug with Brizy. We have fixed this bug at our end, and it will be available to you when we roll out our next Brizy and Brizy Pro updates. Thank you for your understanding and patience.

  Best regards, Nelea.

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  Cheryl Ferrazza

  • June 26, 2022 18:22

  Hi Nelea, thanks for the reply! Do you know when the next update will be released? Thanks!

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  Permanently deleted user

  • June 27, 2022 06:51

  Hi,

  We don't have an exact ETA, but we hope to release it in a few weeks.

  Regards, Nelea.

   

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