Update to 2.4.1 does not work

Clyde H Ball III

• June 07, 2022 19:49

Hi, I just updated Brizy and Brizy pro and my website will now not load. I have tried uninstalling and reinstalling as well as reactivating my license key. Nothing I have tried has worked. 

Could you please help with this quickly? It is urgent as I was updating the site for an ad campaign we just launched. 

Thank you!

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  Permanently deleted user

  • June 07, 2022 20:25

  Hi,

  Thank you for contacting us.

   Could you please temporarily deactivate all external plugins (except Brizy Free, and Brizy Pro ) and activate a WP default theme? Also, Let me know if it works, although I will create an issue in our internal channel. 

  Regards, Nelea.

   

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  Clyde H Ball III

  • June 07, 2022 20:34

  Yes, just tried and still no luck. If I deactivate brizy then I can load the default theme but with brizy activated nothing loads. (again just after upgrading today to 2.4.1)

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  KC George

  • June 07, 2022 23:40
  • Edited

  Hi Clyde

  What is your Brizy Pro version number? If you are using Brizy Pro 2.4.0 or below,  please download Brizy Pro 2.4.1 from your Brizy.io account, deactivate and delete Brizy Pro and reinstall it by going to Plugins - Add New - Upload Plugin

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  Clyde H Ball III

  • June 08, 2022 00:28

  Yes, as I said the issue is from when I updated to 2.4.1

  Everything was perfect before upgrading. 

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  KC George

  • June 08, 2022 02:17

  Hi Clyde

  If you would like some help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  Clyde H Ball III

  • June 08, 2022 02:49

  Done, thank you! 

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  KC George

  • June 08, 2022 03:19
  • Edited

  Hi Clyde,

  Brizy Pro license is not getting added to your website hence even though Brizy Pro is installed it is not active.

  Looks like you are hosting with Dreamhost. Have you enabled these security systems on your account? https://www.dreamhost.com/security/  Can you temporarily disable the security systems and try to add the license again?            

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  Clyde H Ball III

  • June 08, 2022 13:15

  I tried that but I still get this error 

  Execution stopped. Attempt to save invalid project data.

   

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  Permanently deleted user

  • June 08, 2022 17:10

  Hi,

   We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request.  You will receive an email regarding this.   Could you send us in that private message the WP credentials to this site?

  Regards, Nelea.

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