Brizy Contact Form not sending emails - Wordpress integration

Ara Cho

• June 07, 2022 16:12

Hi, my Brizy contact form is not sending out emails although after submitting the form I get a message that the form has been sent. I have the latest brizy and brizy pro 2.4.1 installed.

Is it because the "Email to" address is @gmail.com? Or an issue with hosting company? My website is hosted with GoDaddy.

 

 

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  KC George

  • June 08, 2022 06:57

  Hi Ara,

  Please fill up the "From Email" and "From Name" always. Emails without a 'From Email' and 'From Name'  are normally rejected Gmail.

  When you select the WordPress option in the Brizy Form, the email are send out using the PHP Mail function in WordPress. Based on what other GoDaady users are saying, it appears that GoDaddy does not support PHP Mail and expects users to send out emails using external SMTP servers.

  Feel free to check with GoDaddy if they support PHP Mail. If they do not, the WordPress option in Brizy Form will not work. You have two other options to send out form emails; Gmail and SMTP. Please try one of these. 

  

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  Ara Cho

  • June 13, 2022 04:16

  Hi George,

  Thank you for your response. Checked with my hosting provider (GoDaddy) and confirmed they support php mail and the server is working properly. When I sent a test mail (php) from GoDaddy to my personal yahoo mail, I did receive the email. However, when using SMTP, it failed (see screenshot). The Gmail and SMTP options did not work either although I've attempted to troubleshoot referring to articles of similar issue. https://support.brizy.io/hc/en-us/community/posts/360014655037-Contact-Form-Gmail-Option-is-not-working So I have cancelled the Pro and decided to try to make the Wordpress option work. Is there a compatibility issue with the Brizy contact form and GoDaddy Wordpress? I'd like to resolve this as soon as possible. Regards, Ara 

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  KC George

  • June 13, 2022 05:07

  Hi Ara,

  We will need to take a look at your WordPress Dashboard to help you further.

  If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

   

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  Ara Cho

  • June 16, 2022 19:39

  Thank you George for your prompt response. I have added you as an admin in WP dashboard as below: ID: kc.george@brizy.io 

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  KC George

  • June 17, 2022 11:15
  • Edited

  Hi Ara,

  I have received an invitation from https://houdi.com.au/ Is this your domain?

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