Ticket 17828 - Please reply my ticket (refund)

Petr Chlada

• June 03, 2022 15:27
• Edited

Please reply my ticket 17828 - I have asked for refund and nothing has happened.

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  KC George

  • June 03, 2022 16:18

  Hi Petr,

  I do not see a ticket with ticket number 17828 in our Support System. Can you please confirm if the ticket number is correct? 

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  Petr Chlada

  • June 06, 2022 07:50

  Hi, Please see the screenshot. Kind Regards Petr Chlada Sent from Proton Mail for iOS  SPAM"

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  Permanently deleted user

  • June 06, 2022 08:02

  Hi Petr,

  Unfortunately, we did not receive your screenshot because you have replied to the non-reply@zendesk.brizy.io and your message was received as spam. 

  Please click on this link and add the screenshot https://support.brizy.io/hc/en-us/community/posts/6578383588369

  Also, to process the refund I need your order ID, please send us. 

  Best regards, Nelea.

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  Petr Chlada

  • June 06, 2022 20:41

  Hi, the Payment Reference is 14996660-24211573.

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  Permanently deleted user

  • June 07, 2022 06:27

  Hi Petr,

  Your subscription with Brizy PRO has been refunded your payment and ensured that the subscription is now cancelled. I can, therefore, confirm that you will receive the refund within 3-5 working days and that you will not be billed again for this product in the future.

  Best regards, Nelea.

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