After update to WP6 and update of Brizy free, WordPress stop working

László Csukás

• June 02, 2022 20:18

Hi, my site is broken after the latest update. If I delete the plugin, the site comes back but without the original layout. It's really bad. What is the solution except for switching to Oxygen?
I have Brizy pro as well. 
Thanks.

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  Permanently deleted user

  • June 03, 2022 07:42

  Hi,

  Thank you for contacting us.

  Can you confirm that you are using the latest Brizy Free 2.4.1 and Brizy Pro 2.4.1 version?  Could you please temporarily deactivate all external plugins (except Brizy Free, and Brizy Pro ) and activate a WP default theme? Also, Let me know if it works.

  Best regards, Nelea.

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  László Csukás

  • June 03, 2022 13:57

  Yes, you are right. I had an older version. I uploaded the latest. Since then, Brizy is not loading in the frontend and whenever I try to edit a page with brizy, I got nothing but a looping loader.

  Thanks

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  KC George

  • June 03, 2022 14:14

  Hi László,

  Can you please share your URL so that we can see the issue in the front end?

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  László Csukás

  • June 03, 2022 14:48

  Sure: endorphyn.com

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  KC George

  • June 03, 2022 15:20

  Hi László,

  Your website front end seems to load fine. This is how the page loaded at my end. https://jmp.sh/wg5YPXa

  To help you with the looping loader issue when editing the page, we will need to take a look at your WordPress Dashboard. I will create a private ticket for you if you need this help. Please let me know. 

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  László Csukás

  • June 04, 2022 20:29

  Hi George,

  Only the main page is fine. Almost, as there are a few glitches on it.
  However, the others still have the same issue. As far as I see I need to edit all of them with brizy and then the layout is coming back. So I start to go through all the pages to get back brizy layouts. As far as I see the loader is in the loop everywhere.

  Thanks for the ticket, please create it. 

  László

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  KC George

  • June 06, 2022 06:34

  Hi László,

  All the three pages seems to load fine. If you still have the problem with pages not loading, please give me access to your WordPress Dashboard. I will take a look.

  My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  László Csukás

  • June 06, 2022 08:09

  Hi George, 

  I sent the invitation. You got editor permission. If you need a different, then please let me know. 

  Thanks

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  KC George

  • June 06, 2022 13:23
  • Edited

  Hi László,

  You are right: your pages load slower than normal. I do see an error on the browser console when opening a page in edit mode. "Uncaught Reference Error: WP is not defined". https://jmp.sh/wb1g8fo This error is an indication of a plugin or a theme conflict. If you want me to investigate this error further, I would need administrative privilege 

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  László Csukás

  • June 06, 2022 13:39

  Hi George, you’ve got it.

  Thanks

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  KC George

  • June 06, 2022 14:29

  Hi László,

  If you disable Autoptimize, the console error I have mentioned above disappears. Then I see another error; 404 error with Rank Math. If I disable Rank Math, 404 error disappears. However, even with these two plugins disabled, the page does not open faster. 

  These errors may not be delaying the page load. Insufficient hosting resources could be another reason.   

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