WooCommerce product template

Jodi Tucker

• May 31, 2022 01:53

Brizy free 2.4.0

Brizy Pro 2.4.0

When I choose Product in Display Conditions the page never loads.  

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  KC George

  • May 31, 2022 08:56

  Hi Jodi,

  If you are unable to set Display Conditions, it could be due to theme incompatibility. These themes work well with Brizy. https://www.brizy.io/theme-partners. Are you using one of these themes?

  Can you please share your URL?

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  Jodi Tucker

  • May 31, 2022 16:28

  Hello,

  I am using Astra theme version 3.8.1.  

  https://cbdtrolley.com/

   

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  KC George

  • June 01, 2022 06:55

  Hi Jodi,

  We will need to take a look at your WordPress Dashboard to help you with this issue. 

  If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  KC George

  • June 02, 2022 07:26
  • Edited

  Hi Jodi,

  Can you please write to EasyWP and tell them this? 

  I have a notification in my WordPress Dashboard and it says "The following extensions are required for Brizy plugins work properly: extension-fileinfo" Can you please install this PHP extension for my account? 

  Currently my PHP version is 7.2.34. Can you please upgrade to a version above 7.4?"

  Once these two steps are completed, let us see if the problem persists. 

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  Jodi Tucker

  • June 05, 2022 17:43

  Hello,

  I have made the update for the PHP to 8.1, and added the fileinfo extension.  I also uninstalled/reinstalled the Brizy plugins after I made the changes and I still get the same loading message.

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  KC George

  • June 06, 2022 12:38
  • Edited

  Hi Jodi,

  The plugin Woo Title Limit has conflict with Brizy. We have deactivated the plugin and now the Brizy Templates are working.

  If this is not an essential plugin, I would recommend not using it. The plugin does not come across popular and not frequently updated.  

  

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