Brizy pro not working

Emanuele Caruso

• May 30, 2022 15:22

I purchased Brizy Pro about a week ago, downloaded it and added the license key to the settings and my website still shows "upgrade to Pro to use this Header element" "Get a Pro plan"

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  Permanently deleted user

  • May 30, 2022 15:26

  Hi Emanuele,

  Thank you for contacting us.

  Could you, please, check if you are using the latest versions of Brizy Free 2.4.0 and Brizy Pro 2.4.0? 

  Regards, Nelea.

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  Emanuele Caruso

  • May 30, 2022 23:07

  yes, we have Brizy Free 2.4.0 and Brizy Pro 2.4.0

  I am running Wordpress 6.0

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  Emanuele Caruso

  • May 31, 2022 07:49

  Hi Nelea,

  Yes, I am using 2.4.0 for both free and pro. I get this message as well "Warning: This plugin has not been tested with your current version of WordPress." I am using Wordpress version 6.0 Best regards,

  Manny Caruso 

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  KC George

  • May 31, 2022 08:51

  Hi Emanuele,

  Can you please share your URL with us so that we can check?

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  Emanuele Caruso

  • May 31, 2022 11:58

  https://www.ontario-home-equity-loans.ca/

   

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  KC George

  • May 31, 2022 14:49

  Hi Emanuele,

  We will need to take a look at your WordPress Dashboard to help you further. 

  If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  Emanuele Caruso

  • May 31, 2022 15:02

  Hi KC,

  I have added you as a new user to our Wordpress Dashboard.

  Best regards,

  Manny Caruso

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  Javier Maleno

  • May 31, 2022 19:23

  Hi, I have same problem.. Could you check it? its not normal and I need to fix it as soon as possible.

  I also have Brizy Free 2.4.0 and Brizy Pro 2.4.0 and Wordpress 6.0

  Regards, Javier.

  https://fmagar.com/

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  KC George

  • June 01, 2022 05:36

  Hi Emanuele,

  I have opened your page in Brizy editor and clicked on "Update' button. The error disappeared after that. Please check is everything is fine.  

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  KC George

  • June 01, 2022 11:49
  • Edited

  Hi Javier,

  Brizy Pro does not look activated on your website.  Can you please check if you have added a valid license key to Brizy Pro?

  If this does not help, please give me access to your WordPress Dashboard and I will take a look.  The 7th comment from the top in this thread has instructions on how to send me an invitation to your WordPress Dashboard.

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  Emanuele Caruso

  • June 01, 2022 11:32

  Thank you KC. I thought I did that because I made a few edits to the site as well.  Thank you for looking into it for me. Have a great day!

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  Javier Maleno

  • June 01, 2022 20:31

  Hi KC, I check my license key and it was indeed wrong. I put the new license key and the problem on the home page is gone. However the problem persists in the rest of the pages. what sense could that make?
  I have also tried to deactivate and activate both plugins again. 

  Best Regards, Javier.

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  KC George

  • June 02, 2022 06:25

  Hi Javier,

  I just checked pages other than your home page at https://fmagar.com/ I do not see any error. You may be looking at cached pages.

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  Emanuele Caruso

  • June 02, 2022 13:41

  Hi KC,

  I keep getting emails for messages that are meant for Javier.  This is Emanuele and my issue has been resolved.

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  KC George

  • June 02, 2022 15:03
  • Edited

  Hi Emanuele,

  We are sorry the inconvenience.  At the top of this thread, please click on "Unfollow" to stop receiving email notifications.

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  Emanuele Caruso

  • June 02, 2022 15:01

  Okay, thank you.

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