NO LICENCE TAB to add my licence to get BRIZY PRO activated after installation

Matthew Pye

• May 27, 2022 08:48

I have 2 websites, one has the LICENCE TAB and have successfully installed BRIZY PRO the other does not. I am a PRO Freelancer and have 98 licences left.

 

Please can you tell me how to get the licence tab, in the BRIZY settings, visible

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  Matthew Pye

  • May 27, 2022 08:53

  On the website without the licence tab it tells me a new version is available. When I try to update it, it says 'Update failed: License Key Disabled'.

   

  How do I enable it?

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  Permanently deleted user

  • May 27, 2022 09:03

  Hi,

  Thank you for contacting us.

  Please disable the White Label option from your dashboard, after this, the tab for the license will appear, then you can add the license.

  Best regards, Nelea.

   

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  Matthew Pye

  • May 27, 2022 09:23

  I have just gone into a 'WHITE LABEL' session.

  What do I do now?

  The Licence tab is still not visible so cannot add my licence in this session either.

  White label seems to be nothing to do with Licences but all about changing BRIZY to some other name I wish to use instead. Cannot find out what a WHITE LABEL is and what relationship it has to the Licence tab in the settings. 

  On another person's ticket about the same topic says something about going into your Network Manager using the provided link but when clicked it says OOPS you cannot use this page. 

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  Matthew Pye

  • May 27, 2022 09:25

  

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  Matthew Pye

  • May 27, 2022 09:26

  This is what I see on the White label page. What do I do from here, please?

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  Permanently deleted user

  • May 27, 2022 10:06
  • Edited

  Hi,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  Also, please see this video, it will help to disconnect the White Label option min 5:30

  Regards, Nelea.

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  Matthew Pye

  • May 27, 2022 10:34

  How do disable I the White label Option on my dashboard?

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  Permanently deleted user

  • May 27, 2022 10:39

  Hi,

  Please see this video : https://www.youtube.com/watch?v=cwgtzhZG6E0 , min 5.20-5.30, Click on the Reset button from your dashboard, then save, then log out from your Brizy account and log in.

  Best regards, Nelea.

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