Brizy Cloud website not resolving

Nils Decker

• May 25, 2022 14:30

Hi, my website nilsdecker.com is not resolving anymore for a few days now. It was initially built with Brizy Wordpress but I later switched it over to Brizy Cloud. Everything worked fine. I had set up CNAME and A-record in the DNS settings of my registrar.

For a few days now, I get the below screenshot when visiting the site:

Help, please :-)

Nils

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  Nils Decker

  • May 25, 2022 14:31

  PS: and yes, the site has a Brizy Cloud PRO license associated with it.

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  Permanently deleted user

  • May 25, 2022 17:33

  Hi Nils,

  Thank you for contacting us.

  Can you please specify if the website is created with Brizy WordPress or Brizy Cloud?  You have the same domain in Brizy Cloud and in Brizy WordPress. The website from Brizy Cloud doesn't have set up correctly the CNAME, see here. So please check the records from the DNS setting.

  Please let us know in case of any further questions.

  Best regards, Nelea.

   

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  Nils Decker

  • May 25, 2022 17:44
  • Edited

  Hi Nelea,

  The website was initially built in Brizy Wordpress. I then migrated it over to Brizy Cloud and made sure everything was working correctly. Up until last week or so, everything was working well and I have not made any changes to the CNAME or A-record (they still are correct).

  I removed the custom domain from the project in Brizy Cloud yesterday and then re-added it. Still, it's not resolving.

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  Permanently deleted user

  • May 25, 2022 18:24

  Hi Nils,

  My colleague Alex told me that he is already discussing the issue with you.

  Best regards, Nelea

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