charged twice

smplcty smplcty

• May 20, 2022 17:04

hi i tried to upgrade my account, paid and got this invoice 37277847-46376903 but when sent to developer everything was not active in pro so i had  to pay again for it to be active please check and let me know 

 

invoice number is 

37277847-46376903

 

Receipt # 37279517-46379648

0

• 

  Permanently deleted user

  • May 23, 2022 07:41

  Hello,

  Thank you for contacting us.

  Sorry for the late reply, support is limited on weekends.

  Could you please tell us for which plan and email we should process the refund, for the first one or the second one?

  1. ......abdallah@gmail.com - 37277847-46376903

  2. .......master@gmail.com - 37279517-46379648

  Best regards, Nelea.

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