Issue with vertical menus & VIP support

Oli M

• May 18, 2022 14:39

Hi, Hope you’re well. Firstly, do you monitor your support@brizy.io email address? I have sent multiple emails and have received no response. At this point I am wondering how VIP support works. The issue… When you create a vertical menu, the alignment tool does not work in tablet & mobile views. I am assuming this is a bug. Is there a way to fix this using CSS for the time being? Kind regards

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  Permanently deleted user

  • May 19, 2022 07:13

  Hi Oli,

  Thank you for contacting us.

  No, we do not monitor support@brizy.io email, some people monitor emails others people monitor the forum. But I check if we received some emails from you at support@brizy.io , and we do not have any emails from you, we have only 2 questions on the forum. I'm sorry but we didn't receive any emails from you. I will ask my colleagues to check for spam.

  Regarding the question about the menu, we could not reproduce this issue, everything is working well in our dashboard. Could you please send us a video so we could see the issue on your end? Also, please disable all plugins, except Brizy, and check again this issue. 

  Best regards, Nelea.

   

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  Oli M

  • May 19, 2022 08:10

  Hi Nelea,

  The emails were definitely sent. I would suggest removing the support email if you do not monitor it.

  Please view the video here... https://www.dropbox.com/s/73j29q3y8fs42m1/brizy-example.mov?dl=0 

  As you can see the menu alignment does not function properly. The menu is set to 100% width because otherwise the text stacks. Having said that even when the menu is set to the default of 33% width the alignment tool still doesn't function as expected.

  We need the text & the menu itself to be centered on mobile and tablet. As you can see from the video we can not achieve that right now.

  Is there any css we can use to fix this for the time being?

  Kind Regards

   

   

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  Natalia Chitoroaga

  • May 19, 2022 09:11

  Hello Oli,

  My name is Natalia, Brizy technical team. 

  I'm sorry for the inconvenience with our support channel. I found your email in our spam folder - https://jmp.sh/EEAFFMn therefore, we didn't receive it as a ticket in our support system. I apologize for this inconvenience. 

  I marked email as "safe" and we should receive you emails now.

  Regarding the issue with the menu alignment - I could not reproduce it in my page, the alignment is working correctly - https://jmp.sh/q2Itcrv; I have the latest 2.4.0 Brizy versions. 

  What other plugins do you have? What theme do you have? 

  Thank you!

  Regards, Natalia

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  Oli M

  • May 19, 2022 09:22

  Hi Natalia,

  I have responded to Nelea’s message above with a screen recording of the issue. The message is still “pending approval”

  We have no additional plugins installed and the theme being used is “page builder framework”

  Kind regards,

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  Oli M

  • May 19, 2022 09:25

  I have just noticed that you are using a horizontal menu in your example, that works fine for us too. The issue lies with vertical menus.

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  KC George

  • May 19, 2022 09:38

  Hi Oli,

  Please watch this video for the procedure to make the vertical menu centralized. https://jmp.sh/R5d0TQh

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  Oli M

  • May 19, 2022 13:34

  Hi,

  Thanks for the video explanation.

  The problem still remains. In your video the menu is in the centre but the text is still left aligned. As explained we need the menu centered as well as the text.

  It looks odd if the menu is in the centre but the text is left aligned.

  Kind regards

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  KC George

  • May 19, 2022 14:31
  • Edited

  Hi Oli,

  Sorry; we do not an option to centralize a vertical menu text. You can only left or right align.

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  Oli M

  • May 19, 2022 14:35

  Hi KC George,

  Do you have any plans to implement this ?

  In the mean time could you give me some css that would fix the problem ?

  Kind regards

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  Oli M

  • May 19, 2022 16:54

  Hi,

  Just a follow up on the above...

  Unfortunately the suggestion you made in your video explanation isn't working.

  As I mentioned before, we have to keep the menu width/size to 100% otherwise the menu text starts to stack.

  Please see video here... https://www.dropbox.com/s/xqlgionzd2t5lx6/brizy-example2.mov?dl=0 

  Kind Regards,

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  KC George

  • May 19, 2022 17:17

  Hi Oli

  If you have a large width container, please make three columns and place the menu in the middle column. Then it should not be difficult to make it aligned to the center.   

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  Oli M

  • May 19, 2022 18:03

  Hi KC George,

  I am not sure that solves the problem of the menu text alignment?

  Kind Regards

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  KC George

  • May 20, 2022 06:14

  It should help you place the menu element in the middle of a container. It would not center align text.

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  Oli M

  • May 20, 2022 08:21

  Hi,

  We solved this in the end with a very simple bit of css…

  margin: 0 auto;

  Wish you would have said this. It would have saved a lot of time.

  Kind regards

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  KC George

  • May 20, 2022 08:55

  Hi Oli

  Thanks for sharing this.

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