Loading Issues On iPhones

Chad Smith

• May 16, 2022 14:10

On our pages, which we have a lot of content, on iPhones we are getting an error where it's stating "A problem repeatedly occurred..."

We have deactivated plugins, caching, and optimization such as combining javascript files, deferring files..etc..but no luck on iPhones.

We aren't having any issues on desktops or android devices.  This problem is on iPhones not matter if you're using Safari or Chrome for the browser.  We've also tested it on multiple iPhones on Browsertack and have our own personal phones.

Here's a URL to test out:

https://traintoride.com/dashboard/mtb-strong-test/ 

We are also presently using Brizy 2.3.37 and Brizy Pro 2.3.30 along with WP 5.9.3

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  Chad Smith

  • May 16, 2022 15:27

  I was able to determine it's a Brizy plugin issue.  Not a Brizy Pro issue but the free version.  I had a development site that I could reference that was using an old Brizy version and I troubleshot to see if I had the same issues on the iPhones.  I absolutely had no issues loading the same page content on the development site, as is on the URL I posted above.  The minute I updated the free Brizy version to the newest version, the issues on the iPhone started.  I then reverted our development site back to the old version of Brizy and no issues.  Right now the development site is using an old version.  As you can see if you check the below link on an iPhone, there are no loading issues.

  I'm old version on the development site is Brizy 2.3.37 just so you know.  I'm not sure which version of Brizy the iPhone issues started.  We always keep up to date on the live site with Brizy versions.

  Development site URL: https://newendurosite.wpengine.com/dashboard/mtb-strong-2/ 

  Hope this helps,

   

  Chad

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  Permanently deleted user

  • May 17, 2022 10:31

  Hi Chad,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  Regards, Nelea.

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  Chad Smith

  • May 17, 2022 13:01

  Nelea,

  Here are the login creds to our live site and development site.  The live site is the one the iPhone issue is on, and Brizy is up to date.  The development site is using a very old version of Brizy (a lot of other plugins are out of date as well) since this hasn't been used in a while.  The content on the example page is the same on both the live and development site.  If you simply update the Brizy plugin on the development site, you'll see that the example page no longer works on iPhones.

   

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  Permanently deleted user

  • May 17, 2022 13:40

  Hi,

  Thank you, i sent all the information to my colleague.

  Best regards, Nelea.

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