Not receiving email notfications from contact form

Darrin Rich

• May 15, 2022 20:30

I have a contact form set on a page and added my email to receive notifications when the form is submitted. When testing the status when submitting the form states email has been sent. I check the leads area and I see it in there. However the email address in which I set to send notifications to never receives a notification. I have tried testing with different email addresses as well. 

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  KC George

  • May 16, 2022 06:47

  Hi Darrin,

  Please try these 

  1.  Ensure that the email addresses have no spelling errors
  2. If you have added business email addresses, please add Gmail/yahoo email addresses along with it (with a comma in between) 
  3. Please check the SPAM folder and if you find the form notification email in the SPAM, please click on "Report Not Spam" to let the email client know that  those emails are genuine

  If you still cannot make it work, please let us know. We will take a look at your WordPress Dashboard.

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  Darrin Rich

  • May 16, 2022 07:09

  This is regarding Brizy cloud.

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  KC George

  • May 16, 2022 07:18

  Sure; after trying the above three steps, if you still do not have success, we will take a look at your Brizy Cloud project.  

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  Darrin Rich

  • May 16, 2022 07:55

  I added 3 different email addresses with commas in between. No notifications on any of the 3

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  KC George

  • May 16, 2022 08:10

  Hi Darrin,

  I would like to take a look at your project. Please invite me as a Team Member. My email: kc.george@brizy.io. Please assign me the "Manager" role.

  Once you have sent me the invitation, please let me know here.

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  Darrin Rich

  • May 16, 2022 15:34

  Hello. I have invited you as manager

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  KC George

  • May 17, 2022 15:33
  • Edited

  Hi Darrin,

  When submitting a form on the shinybot.com domain, the email notifications are not coming. (When submitting a form on a brizy.site sub domain, emails are coming). The SMTP function may not be working well on this domain.

  I am escalating this issue for our developers to check. We will get back to you once we hear from them. Until then please check the Leads section of your Brizy Cloud website.        

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  Darrin Rich

  • May 22, 2022 19:27

  Hello,

  Checking in on the status. Any updates if this was figured out?

  Thanks

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  Natalia Chitoroaga

  • May 23, 2022 11:14

  Hello Darrin, 

  Natalia here, Brizy technical team.

  The team is working on this issue. Unfortunatly, it is not the easiest task and we need more time to complete this fix.  I will keep you informed about the results as soon as possible. 

  Thanks for your patience and for your understanding.
  Regards, Natalia

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  Natalia Chitoroaga

  • June 03, 2022 14:05

  Hello Darrin,

  Natalia is back here. 

  We've fixed this issue in your account; I made a short test using my email address, the notification message works correctly - https://jmp.sh/Kc7LBWx; Please add your email and test again. Let me know if it works fine.

   

  Thank you very much for your patience while we worked on this bug.

   

  Regards, Natalia

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  Darrin Rich

  • June 06, 2022 07:50

  Hello, I have tested it and it appears to be working now. Thank you, I very much appreciate it. 

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  David Araujo

  • June 16, 2022 19:14

  Hello,

   

  I am having similar issues as Darrin has had above. The difference is emails are being sent to me, however, not to my clients' emails. Any solution to this?

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  KC George

  • June 17, 2022 11:05

  Hi David,

  Please try these.

  1. Confirm that the client email address does not have a spelling mistake.
  2. Ask the client to check the SPAM folder.
  3. If the emails are being sent to a business email address, try changing to a Gmail or another free email service and see if that helps.

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  David Araujo

  • June 20, 2022 22:36

  Hi KC,

  emails are correct and they checked their spam folders. The last step worked by using a yahoo account, as it has been with my business account email which I use with Google Workspace. Unfortunately they are using an email created through Godaddy. Have you had any other people with Godaddy accounts having difficulty with the form notifications also?

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  KC George

  • June 21, 2022 11:58
  • Edited

  Hi David,

  Yes; from other users and online forums, I have heard that GoDaddy does not allow you to use the PHP Mail, the default email sending feature in WordPress. I also heard that an SMTP service is not included with hosting plans by default and you need to buy it as an addon.

  If the website is hosted with GoDaddy, I recommend you install an SMTP plugin and setup an external SMTP server to send out the form data.

  1. WP Mail SMTP 
  2. Post SMTP Mailer

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