Skip to main content

Unicode characters are displayed instead of Cyrillic characters

Comments

19 comments

  • Permanently deleted user

    Hi Evgeny,

    Thank you for contacting us.

    Could you please send us the URL of the page you found this inconvenience?

    Best regards, Nelea.

    0
  • Evgeny Koltashev

    Hi Nelea,

    https://upposition.ru/

    0
  • Evgeny Koltashev

    Hello

    Here is another example https://firmlenta.ru/. On this site, I updated the plugin to version 2.4.0. But the problem still persists.

    0
  • KC George

    Hi Evgeny

    We are sorry about this issue with Cyrillic characters. We have escalated this issue to our development team. We will get back to you when we have some progress on this.

    1
  • Evgeny Koltashev

    Good afternoon, is there any news on my problem?

    0
  • Natalia Chitoroaga

    Здравствуйте Евгений,
    Меня зовут Наталья, технический отдел.

    Скажите пожалуйста как Вы добавляли "Description", через плагин? 
    Я тестировала с плагином YOAST plugin,  СЕО дата работает без проблем - Chrome - https://jmp.sh/pDrcZaK; Firefox - https://jmp.sh/rMduVKl 

    Спасибо!
    С уважением, Наталья

    0
  • Evgeny Koltashev

    Здравствуйте, Наталья.

    Я тоже использую YOAST и могу задать SEO-данные через него. Но моя проблема заключалась в другом.

    Текст, набираемый внутри блоков Brizy кириллицей, в исходном коде выглядит так http://joxi.ru/E2pdkgYI7dPVJ2 - как набор спецсимволов Юникода. А не как обычный текст.

    При этом я тестировал Brizy до покупки PRO версии, и такой проблемы не наблюдалось.

     

    0
  • Evgeny Koltashev

    Зашел на ваш тестовый сайт http://test.themefuse.com/natalia/

    Аналогичная проблема - ваш заголовок H1 http://joxi.ru/gmvqegLIqpPMOr выглядит в коде так http://joxi.ru/v29WJl0tZEoYBr.

    0
  • Natalia Chitoroaga

    Все, попела :) Спасибо большое. 
    Работаю с нашей командой над этим вопросом.
    Буду держать в курсе.

    С уважением, Наталья 

    0
  • Evgeny Koltashev

    Благодарю, хорошего дня

    0
  • Evgeny Koltashev

    Hi, is there any news on my problem?

    0
  • Permanently deleted user

    Hi Evgeny,

    We are sorry for this inconvenience but the developer team is still working to fix the issue. Thanks for your patience and for your understanding.

    Best regards, Nelea.

    0
  • Evgeny Koltashev

    Good afternoon. I have been waiting for a solution to the problem for 3 months now. I installed the 2.4.3 update today, but everything is still the same. When can I expect help?

    0
  • Permanently deleted user

    Hi Evgeny,

    Thank you for contacting us.

    This issue has been fixed and it will be included in the next Brizy update. Unfortunately, the last update 2.4.3 was a design update and we did not include any fixes for the bugs. We hope to have another update soon.

    Apologizes again for all inconveniences we caused. 

    Best regards, Nelea.

    0
  • Evgeny Koltashev

    Thanks. Then I will wait

    0
  • Evgeny Koltashev

    Hello. Updated Brizy PRO to version 2.4.5. It didn't help. Which version will fix my problem?

    0
  • Permanently deleted user

    Hi,

    The fix for this issue was not introduced in the last update. We are really sorry for this inconvenience. We hope to release the fix for this bug soon.

    We are extremely sorry for the trouble caused. 

    Best regards, Nelea.

    0
  • Evgeny Koltashev

    Sadly. Because of this bug, I have not been able to use your product for three months.

    0
  • Permanently deleted user

    Hi Evgeny,

    We're extremely sorry for the issues you've been facing in the last 3 months. We understand how important this fix is for your business and your frustration is completely justified.  In our company, the development team makes decisions about bug fixes and releases. Even if a fix is available, they may not release it immediately or they may release something that is not significant for the users. They have their own process and they will release a fix for this whenever they can. 

    Thank you for your understanding.

    Best regards, Nelea.

    0

Please sign in to leave a comment.