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Our pop-up video doesn`t play whenever plugins are updated

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3 comments

  • KC George

    Hi Steven,

    The video appears playing at my end. Please see the screen recording here. https://jmp.sh/D97pYli

    Are you saying that the video is not auto playing? If you enable auto play, the video will play muted. Since you have added a cover, when the user clicks on the play button, the video plays with audio. 

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  • Natalia Chitoroaga

    Hi Steven,

    That's strange. The video is not working at my end. I would like to take a look at this issue from the backend.

    Therefore, I will create an issue, with your permission.

    Thank you!

    Natalia 

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  • Steven Orlosky

    Hello KC, 

    I do not mean auto play. The video is actually playing since we have not yet updated any plugin in our Wordpress site for Ben Hur. What I mean is that, if we update any plugin for that site, the video will not play.  I`m sorry by the way for the vague statement we sent earlier this response.

    Thank you so much!
    __________

    Hi Natalia,
    Thanks for that! Okay you may. Do you need our login details?

    Thanks.

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