Our pop-up video doesn`t play whenever plugins are updated

Steven Orlosky

• May 13, 2022 08:15
• Edited

Good day!

I would like to ask why whenever we update various plugins, our pop-up video does not work? We already have a cover photo for this. Thank you!

Site: benhurla.com.
ork.

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• 

  KC George

  • May 13, 2022 14:44

  Hi Steven,

  The video appears playing at my end. Please see the screen recording here. https://jmp.sh/D97pYli

  Are you saying that the video is not auto playing? If you enable auto play, the video will play muted. Since you have added a cover, when the user clicks on the play button, the video plays with audio. 

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  Natalia Chitoroaga

  • May 16, 2022 07:43

  Hi Steven,

  That's strange. The video is not working at my end. I would like to take a look at this issue from the backend.

  Therefore, I will create an issue, with your permission.

  Thank you!

  Natalia 

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  Steven Orlosky

  • May 17, 2022 01:14
  • Edited

  Hello KC, 

  I do not mean auto play. The video is actually playing since we have not yet updated any plugin in our Wordpress site for Ben Hur. What I mean is that, if we update any plugin for that site, the video will not play.  I`m sorry by the way for the vague statement we sent earlier this response.

  Thank you so much!
  __________
  
  Hi Natalia,
  Thanks for that! Okay you may. Do you need our login details?
  
  Thanks.

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