Inviting A User isn't working

Larry L Burton Jr

• May 09, 2022 22:54

Hello.

I'm trying to add a client as an editor so they can update their website but the client never received the email invite.

I sent an invite to another email account that I own and I didn't receive the invite as well.

HELP... :)

 

 

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  Natalia Chitoroaga

  • May 10, 2022 10:29

  Hello Larry,

  Thank you for your message.

  We are looking into this issue right now.

  Will notify you about the fix asap.

   

  Thank you!

  Natalia 

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  Larry L Burton Jr

  • May 10, 2022 19:27

  Thank you so much...

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  Larry L Burton Jr

  • May 21, 2022 00:14

  Hello... Any updates on this issue? 

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  Natalia Chitoroaga

  • May 23, 2022 09:34

  Hello Larry,

  Natalia here, Brizy technical team.

  I'm sorry for this delay. I just want to inform you that the team fixed this bug, but a new issue occurred upon this fix. We will need a little more time to complete this fix.

  I'm monitoring this question and I will update you once it is fixed.

  Thank you for your patience.

  Regards, Natalia 

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  Natalia Chitoroaga

  • June 03, 2022 09:59

  Hello Larry,

  Natalia is back here. I've sent you a private email regarding this issue. You need to add 3 CNAME records in your DNS list. The values of these records are added in my screenshot.

  Let me know if you received it. 

   

  Thank you!

  Natalia

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  Larry L Burton Jr

  • June 06, 2022 07:42

  Hello... I don't see the screenshot. 

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  KC George

  • June 06, 2022 07:49

  Hi Larry,

  Here is the link to the screenshot https://jmp.sh/Of8HCcu

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  Larry L Burton Jr

  • August 30, 2022 13:27

  Hello... I'm still having trouble adding users to website projects. I've added the three CNAME below so can you provide more insight as to how to resolve this issue? Thank you so much for your help. CNAMES ADDED: 3it5cuggoezislhsnf47ez7unss6c7ka._domainkey.beyondcreations.biz = 3it5cuggoezislhsnf47ez7unss6c7ka.dkim.amazonses.com gptwazanf4paygyf2ps3k6jeyu4sy7jj._domainkey.beyondcreations.biz = gptwazanf4paygyf2ps3k6jeyu4sy7jj.dkim.amazonses.com izs77war5gfxrvlfafmlzw3p2xdautwj._domainkey.beyondcreations.biz = izs77war5gfxrvlfafmlzw3p2xdautwj.dkim.amazonses.com Acest Tiket a fost facut Recovery din Suspended Tickets. Trebuie editat si la final in PS. trebuei de zis la user "Please do not reply to noreplay email, pentru ca mesajele ajung in SPAM"

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  KC George

  • September 05, 2022 14:21

  Hi Larry,

  We are sorry for not getting back earlier. We have created a private ticket for you. Please reply to an email from support@brizy.io

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  Larry L Burton Jr

  • December 12, 2022 03:32

  Hello...

  I'm still having problems with users receiving the registration email to gain access to update their website. Can you please help!!!

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  Larry L Burton Jr

  • December 12, 2022 04:48

  Ok so I receive the email but the user account still has a pending status. 

  Here's the screenshot of the email confirmation:
  When I clicked on the Confirm E-MAIL button, it takes me to the page below:

   

   

   

  

  But I need to have access to this project below:

  

  What should I do next? 

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  Permanently deleted user

  • December 12, 2022 10:21

  Hello Larry,

  Thank you for contacting us.

  I have opened a private ticket for you. You had to receive a notification regarding this by email. Soon one of my colleagues will contact you for more information.

  Best regards, Nelea.

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